Create vault failed (Access failed) Error
Hello,
This is my customer error.
Acronis Version : 11.7
OS : Windows
Server List :
A(Acronis Management Server + Storage Server)
B(The backup target server + the existing backup path was different.)
C(The backup target server + the existing backup path was different.)
D(The backup target server + Backup target server + existing backup path is A Server.)
Recently, physical storage was added to the A server. (Type: DAS)
In addition, the backup paths of B and C servers were designated as A servers.
However, both B and C servers failed to back up.
(D server was backed up normally success.)
As a result of checking the log, the cause of the error is shown below.
1. Access is denied.
2. "Backup storage path" file information could not be obtained.
3. Access to the file is denied.
4. The file designated "Backup Storage Path" does not exist.
I've been working on the below to fix this, but it all failed.
1. Fill in A ~ D server information in Windows HOSTS file (host name, IP address).
2. Add Acronis related account and Everyone account to folder and drive sharing permission
3. Reinstall both A and D servers with the latest build of Acronis 11.7
4. Attempt to backup after creating a new folder in server A's storage
5. Create a new Windows account and try to backup
6. Attempting to backup by applying the security conditions of the B to C servers the same as the D server
7. Attempting to backup after opening both ports below
TCP: 22, 111, 139, 445, 2049, 7780, 9876, 9877, 25001, 43234
UDT: 111, 137, 138, 2049
8. Attempt to backup by directly specifying the network path without setting the vault
9. Attempt to backup after initializing cache data by using credential cache data initialization function among Acronis options
10. Attempting to backup by creating a new backup schedule
Another unique thing
If I specify the vault on the D server, the network folder list appears normally, and access credentials proceed without problems.
However, the network folder list is not displayed on the B and C servers.
And entering the correct username and password in the access credentials does not go to the next step.
(Please refer to the attached image.)
What should I do for a successful backup of B and C servers?
Thank you.
Thank you for taking the time to share your solution to the issue, Lemoning!