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Error in Acronis Backups - Events - Error code 1

Thread needs solution

Hi,

Since this morning, i'm getting a lot of errors in my acronis backup logs.
I am asking myself about how to fix it, if there are any workarounds for these problems.

Thank you for the help.

Best regards,

Dücrey Romaric

Here is the following error message :

--------------------
Détails des entrées de journal
--------------------
Type : Erreur
Date et heure : 01.05.2015 11:14:06
Plan de sauvegarde : [Aucune]
Tâche : [Aucune]
Code : 5'242'881(0x500001)
Module : 80
Propriétaire : administrator
Message :
Echec de la récupération du paramètre 'Windows description'.
Informations supplémentaires :
--------------------
Code d'erreur : 1
Module : 80
LineInfo : 6ddb03e02a4504ec
Champs : $module : mms_vs_38774
Message : Echec de la récupération du paramètre 'Windows description'.
--------------------
Code d'erreur : 1006
Module : 20
LineInfo : c523d9a02d03d48e
Champs : Query : SELECT * FROM Win32_OperatingSystem, $module : mms_vs_38774
Message : Echec lors de l'énumération de l'objet de classe WMI.
--------------------
Code d'erreur : 65520
Module : 0
LineInfo : bd28fdbd64edb8f8
Champs : code : 2147942405, $module : mms_vs_38774
Message : Access is denied
--------------------
Acronis Base de connaissances : http://kb.acronis.com/errorcode/

Code d'événement : 0x00500001+0x001403EE+0x0000FFF0+0x80070005

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Attachment Size
acronis.jpg 321.02 KB
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Posts: 250
Comments: 7092

Hi Romaric,

Thank you for your posting! I would suggest checking, if there some related events in the Event Viewer (f.E. event ID 5858) and update to the latest build 43956. Then check the backup and if the issue persits, please provide more details (do the messages appear in the log right after the backup, or during the backup; is the backup successfull or not; related events from the Event viewer on the Agent).

Thank you in advance!