Error in adding cloned machine to AMS

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 7
Comments: 6

We cloned a hyperv machine (that was added in AMS) on the same host.

I am trying now to add the new machine  to the ams but at the final step the following error occurs:

Code: 20,250,646(0x01350016)
LineInfo: 0x8D165E86FB8195F7;

Module: remote_install_command_addon_vs_44409
Message: Failed to add machine 'UbSqlSrv12' to the management server.

Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84C036;

Module: remote_install_command_addon_vs_44409
Message: Failed to add machine 'UbSqlSrv12' to the management server.

Code: 8,585,218(0x00830002)
LineInfo: 0x808BD79B98AFEF94;

Module: management_server_vs_44409
Message: The machine has already been registered.

 

PS: The license we have is universal thus we can install acronis on all the machines that runs on the same hyperv server.

Fri, 06/10/2016 - 06:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 7
Comments: 6

I used the vb script delete_machine_by_name from knowledge base but it seems that I can add one of the two servers.

I checked the acronis_cms database and it seems that the two servers are added using the same id (thus you can add only one of them).

Does this id represent the windows sid? Should we change the sid and retry?

Fri, 06/10/2016 - 07:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Eugene,

The ID listed in AMS database does not match the Windows SID, it's a randomly generated UUID. Please see https://kb.acronis.com/content/30461 (solution 1) which describes your particular issue. There is no need to use any additional VBS scripts.

Thank you.

Fri, 06/10/2016 - 11:21
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