Error on Applying Retention Rules

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Posts: 1
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Hi,

my setup is as follows :

3 Advanced Server on Windows 2008 R2
1 B&R for Exchange on Windows 2008 R2
1 Recovery for SQL on Windows 2008 R2

The 3 Advanced Server have a backup plan, Full on Sunday - Differential on Wednesday - Incremental the other days.
The others have similiar plans

Retention rules are, delete if backups older than 7 days, applyied before and after the backup plan.

All of these backup to a centralized vault which is a NAS.

This morning I got an error during one of the cleanup processes concerning errors like "Failed to open the backup archive by ID", "Failed to find backup", "The archive is invalid or of an unsupported type" ecc ecc

I don't know what to do, i've checked and there is free space on the NAS (1 TB free of 3 TB), looking at the vaults the backups are there and some of these are "marked for deletion" but when I start any task (validation of archive, incremental backup, replication/cleanup) i got those errors.

I'm attaching two log files, one for a replication/backup task, one for an incremental backup.

Thank You

Attachment Size
log_replication.zip 1.15 KB
log_incremental.zip 1.09 KB
Mon, 10/15/2012 - 12:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 31
Comments: 1272

Hello Cosimo Milani,

Thank you for using Acronis software.

Please check if the NAS is available and the share accessible. If you cannot find any issue there, I suggest contacting support. You will find all available options in our Customer handbook.

Let me know if you need additional help please.

Thank you.

Wed, 10/17/2012 - 07:27
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