Error with encrypted files (Windows 10) during back ups since update to 50420

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 13

Hi, 

 

I updated to 50420, now when every I try to back-up encrypted files, encrypted via windows Encrypting File System (that I can open as the PC's admin and user without issue), it fails. Error log attached. 

This is pretty frustrating as it was working perfectly before, and I only updated to be up to date. I was having no issues previously. 

I've tried completely uninstalling and re-installing the most up to date (50420), and creating new back-up profiles and deleting out all the old back ups, but still issues with same.

 

Please help! 

 

 

 

<log build="50420" version="11" product="Acronis Backup Management Console">
  <event id="1" type="Information" time="10/03/2019 14:07:47" policy="Otherworld Profile - Documents and Desktop Frequent" task="Level 1 backup" InstanceType="[None]" Instance="[None]" Machine="Narukami" message="Command 'Running backup plan 'Otherworld Profile - Documents and Desktop Frequent'' is running." code="20,250,682(0x135003A)" module="309" Owner="Raidensama@Narukami"/>
  <event id="2" type="Information" time="10/03/2019 14:07:48" policy="Otherworld Profile - Documents and Desktop Frequent" task="Level 1 backup" InstanceType="Machine" Instance="Narukami" Machine="Narukami" message="Command 'Backing up' is running." code="20,250,682(0x135003A)" module="309" Owner="Raidensama@Narukami"/>
  <event id="3" type="Information" time="10/03/2019 14:07:53" policy="Otherworld Profile - Documents and Desktop Frequent" task="Level 1 backup" InstanceType="Machine" Instance="Narukami" Machine="Narukami" message="Locking partition C:..." code="66,042(0x101FA)" module="1" Owner="Raidensama@Narukami"/>
  <event id="4" type="Information" time="10/03/2019 14:07:53" policy="Otherworld Profile - Documents and Desktop Frequent" task="Level 1 backup" InstanceType="Machine" Instance="Narukami" Machine="Narukami" message="Create Full Backup &#32;From: C:\Users\Raidensama\Desktop\... To file: &quot;file://otherworld\Narukami%20BackUp\Otherworld%20Profile%20-%20Documents%20and%20Desktop%20Frequent\Otherworld%20Profile%20-%20Documents%20and%20Desktop%20Frequent_2019_03_10_14_07_51_785F.TIB&quot; Password-protected Compression: Normal File Split: 4.340 GB Exclude: Files matching mask Match criterion: *&amp;#92;System Volume Information&amp;#92;*{3808876B-C176-4e48-B7AE-04046E6CC752}; ... Ask for the first media: No&#32;" code="0(0x0)" module="0" Owner="Raidensama@Narukami"/>
  <event id="5" type="Information" time="10/03/2019 14:08:21" policy="Otherworld Profile - Documents and Desktop Frequent" task="Level 1 backup" InstanceType="Machine" Instance="Narukami" Machine="Narukami" message="Failed to back up file or folder 'Excel Sheet.ods'.|Error occurred while backing up.|| &#32; &#32;Error code: 0x40019| &#32; &#32;$module = &quot;disk_bundle_vs_50420&quot;| &#32; &#32;Tag: 0xCE542E14DA203B1F|Access to the file is denied.|| &#32; &#32;Error code: 0x40014| &#32; &#32;$module = &quot;disk_bundle_vs_50420&quot;| &#32; &#32;Tag: 0x44B0315DDFA548BD User response: Cancel" code="262,169(0x40019)" module="4" Owner="Raidensama@Narukami"/>
  <event id="6" type="Warning" time="10/03/2019 14:08:22" policy="Otherworld Profile - Documents and Desktop Frequent" task="Level 1 backup" InstanceType="[None]" Instance="[None]" Machine="Narukami" message="Command 'Running backup plan 'Otherworld Profile - Documents and Desktop Frequent'' has completed with warnings.|Additional info: |--------------------|Error code: 60|Module: 309|LineInfo: 4a8728dc8a1c950c|Fields: &#32;$module : mms_vs_50420|Message: Command 'Running backup plan 'Otherworld Profile - Documents and Desktop Frequent'' has completed with warnings.|--------------------|Error code: 41|Module: 307|LineInfo: e6792a5ee190de98|Fields: &#32;$module : agent_protection_addon_vs_50420|Message: Failed to execute the command.|--------------------|Error code: 70|Module: 309|LineInfo: 4a8728dc8a1c9669|Fields: &#32;$module : mms_vs_50420|Message: The activity has been canceled by user.|--------------------|Error code: 2|Module: 329|LineInfo: 8edc81ea38faba0a|Fields: &#32;TraceLevel : 1, $module : gtob_backup_command_addon_vs_50420|Message: Step 'Backup' has failed.|--------------------|Error code: 70|Module: 309|LineInfo: 4a8728dc8a1c9669|Fields: &#32;$module : mms_vs_50420|Message: The activity has been canceled by user.|--------------------|Error code: 70|Module: 309|LineInfo: 4a8728dc8a1c9669|Fields: &#32;$module : service_process_vs_50420|Message: The activity has been canceled by user.|--------------------|Error code: 50|Module: 309|LineInfo: 8d165e86fb819582|Fields: &#32;$module : service_process_vs_50420|Message: The activity has been canceled.|--------------------|Error code: 22|Module: 309|LineInfo: 8d165e86fb819666|Fields: &#32;TraceLevel : 1, $module : gtob_backup_command_addon_vs_50420|Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.|--------------------|Error code: 3|Module: 329|LineInfo: 1cd98aae889424f9|Fields: &#32;$module : disk_bundle_vs_50420|Message: Backup has failed.|--------------------|Error code: 1060|Module: 1|LineInfo: ba19e88dc5fea145|Fields: &#32;$module : disk_bundle_vs_50420|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ba19e88dc5fea143|Fields: &#32;$module : disk_bundle_vs_50420|Message: Unknown error occurred while backing up.|--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203c03|Fields: &#32;$module : disk_bundle_vs_50420|Message: Error occurred while backing up.|--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203bb9|Fields: &#32;$module : disk_bundle_vs_50420|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da2039cf|Fields: &#32;Path : C:/Users/Raidensama/Desktop/Excel Sheet.ods, $module : disk_bundle_vs_50420|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203a4a|Fields: &#32;Path : C:/Users/Raidensama/Desktop/Excel Sheet.ods, $module : disk_bundle_vs_50420|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203b1f|Fields: &#32;$module : disk_bundle_vs_50420|Message: Error occurred while backing up.|--------------------|Error code: 20|Module: 4|LineInfo: 44b0315ddfa548bd|Fields: &#32;$module : disk_bundle_vs_50420|Message: Access to the file is denied.|--------------------" code="20,250,684(0x135003C)" module="309" Owner="Raidensama@Narukami"/>
  <event id="7" type="Error" time="10/03/2019 14:08:22" policy="Otherworld Profile - Documents and Desktop Frequent" task="Level 1 backup" InstanceType="Machine" Instance="Narukami" Machine="Narukami" message="Unknown error occurred while backing up.|Additional info: |--------------------|Error code: 25|Module: 4|LineInfo: ba19e88dc5fea143|Fields: &#32;$module : disk_bundle_vs_50420|Message: Unknown error occurred while backing up.|--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203c03|Fields: &#32;$module : disk_bundle_vs_50420|Message: Error occurred while backing up.|--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203bb9|Fields: &#32;$module : disk_bundle_vs_50420|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da2039cf|Fields: &#32;Path : C:/Users/Raidensama/Desktop/Excel Sheet.ods, $module : disk_bundle_vs_50420|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203a4a|Fields: &#32;Path : C:/Users/Raidensama/Desktop/Excel Sheet.ods, $module : disk_bundle_vs_50420|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203b1f|Fields: &#32;$module : disk_bundle_vs_50420|Message: Error occurred while backing up.|--------------------|Error code: 20|Module: 4|LineInfo: 44b0315ddfa548bd|Fields: &#32;$module : disk_bundle_vs_50420|Message: Access to the file is denied.|--------------------" code="262,169(0x40019)" module="4" Owner="Raidensama@Narukami"/>
  <event id="8" type="Warning" time="10/03/2019 14:08:22" policy="Otherworld Profile - Documents and Desktop Frequent" task="Level 1 backup" InstanceType="Machine" Instance="Narukami" Machine="Narukami" message="Command 'Backing up' has completed with warnings.|Additional info: |--------------------|Error code: 60|Module: 309|LineInfo: 4a8728dc8a1c950c|Fields: &#32;$module : service_process_vs_50420|Message: Command 'Backing up' has completed with warnings.|--------------------|Error code: 70|Module: 309|LineInfo: 4a8728dc8a1c9669|Fields: &#32;$module : service_process_vs_50420|Message: The activity has been canceled by user.|--------------------|Error code: 50|Module: 309|LineInfo: 8d165e86fb819582|Fields: &#32;$module : service_process_vs_50420|Message: The activity has been canceled.|--------------------|Error code: 22|Module: 309|LineInfo: 8d165e86fb819666|Fields: &#32;TraceLevel : 1, $module : gtob_backup_command_addon_vs_50420|Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.|--------------------|Error code: 3|Module: 329|LineInfo: 1cd98aae889424f9|Fields: &#32;$module : disk_bundle_vs_50420|Message: Backup has failed.|--------------------|Error code: 1060|Module: 1|LineInfo: ba19e88dc5fea145|Fields: &#32;$module : disk_bundle_vs_50420|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ba19e88dc5fea143|Fields: &#32;$module : disk_bundle_vs_50420|Message: Unknown error occurred while backing up.|--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203c03|Fields: &#32;$module : disk_bundle_vs_50420|Message: Error occurred while backing up.|--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203bb9|Fields: &#32;$module : disk_bundle_vs_50420|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da2039cf|Fields: &#32;Path : C:/Users/Raidensama/Desktop/Excel Sheet.ods, $module : disk_bundle_vs_50420|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203a4a|Fields: &#32;Path : C:/Users/Raidensama/Desktop/Excel Sheet.ods, $module : disk_bundle_vs_50420|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203b1f|Fields: &#32;$module : disk_bundle_vs_50420|Message: Error occurred while backing up.|--------------------|Error code: 20|Module: 4|LineInfo: 44b0315ddfa548bd|Fields: &#32;$module : disk_bundle_vs_50420|Message: Access to the file is denied.|--------------------" code="20,250,684(0x135003C)" module="309" Owner="Raidensama@Narukami"/>
</log>

Sun, 03/10/2019 - 14:21
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello!

According to the log file you inserted, the error is "Access to the file is denied":

"Path : C:/Users/Raidensama/Desktop/Excel Sheet.ods"

"Owner="Raidensama@Narukami"

 

 

Tue, 03/12/2019 - 07:48
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 13

Hi, 

 

Yea, I've given it Raidenama permissions from inside the settings of the profile and it still fails. 

Wed, 03/13/2019 - 08:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello,

the permission issue could arise because of Acronis service_process accessing this file under another account. To check it, please collect Process Monitor logs when reproducing this issue. 

I have sent you an FTP link where you can upload these logs for analysis. 

Fri, 03/15/2019 - 14:27
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.