Error Message when running an incremental Backup

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Posts: 1
Comments: 0

Hello There,

I got an issue using Acronis Backup 11.7. There I got a task which started to Fail.

I was not able to find a solution for this error. Google was also of no help.

I hope someone can help me resolve this problem.

 

Thanks you for your help.

 

 

The Errordetails are as follows. I'm sorry but the install of Acronis is in german. 

Ausführen des Befehls fehlgeschlagen.
Zusätzliche Info: 
--------------------
Fehlercode: 41
Module: 307
Zeileninfo: e6792a5ee190de98
Felder:  $module : agent_protection_addon_vs_50064
Nachricht: Ausführen des Befehls fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 329
Zeileninfo: 8edc81ea38faba0a
Felder:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50064
Nachricht: Schritt 'Replikation/Bereinigung nach dem Backup' ist fehlgeschlagen.
--------------------
Fehlercode: 22
Module: 309
Zeileninfo: 8d165e86fb819666
Felder:  TraceLevel : 1, $module : staging_command_addon_vs_50064
Nachricht: TOL: Failed to execute the command. Der Befehl 'Replikation' initiiert eine Replikation von Backups.
--------------------
Fehlercode: 1
Module: 309
Zeileninfo: 997a6f2085ead06c
Felder:  $module : mms_vs_50064
Nachricht: TOL: Process 'service_process.exe' has failed.

Eine manuelle Suche in der Acronis Knowledge Base ist verfügbar unter: 
http://kb.acronis.com/errorcode
Ereignis-Code: 0x01330029+0x01490002+0x01350016+0x01350001

 

 

 

Wed, 08/08/2018 - 13:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hello Toru3.1415,

welcome to Acronis forums! First of all, please install the latest update https://forum.acronis.com/forum/acronis-backup-117/acronis-backup-117-update-1-hf4-available that might already contain the necessary fixed code. 

If the issue persists, please check Windows Event logs (System and Application tabs). Are there events with the ID 1000 Application crash for 'service_process.exe'? If yes, it means that service_process.exe is crashing. All issues related to the crashing Acronis processes require more in-depth investigation with the help of Acronis engineers and RnD. Please raise a support ticket at https://www.acronis.com/en-eu/support/contact-us/  so that the support team can conduct investigation. Likely mu colleagues will ask you to collect diagnostic information from https://kb.acronis.com/content/45631

Thank you, 

Wed, 08/15/2018 - 14:36
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