Error when trying to add Acronis componnts to several virtual machines

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

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Error
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Failed to establish connection with the machine using the provided credentials.
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Details:
Code: 18,087,938(0x01140002)
LineInfo: 0x8FEADEA9B9A879B;

Module: trueimg_remote_full_vs_38573
Message: Failed to get information about remote machine 'obodevnlb05'.

Code: 18,087,958(0x01140016)
LineInfo: 0x67BE6875CD4600F9;

Module: trueimg_remote_full_vs_38573
Message: Failed to get information about remote machine 'obodevnlb05' (Windows OS was expected).

Code: 18,087,941(0x01140005)
LineInfo: 0xAC0572B83EE95C18;

Module: trueimg_remote_full_vs_38573
Message: Failed to connect to the service.

Code: 18,087,940(0x01140004)
LineInfo: 0xAC0572B83EE95C0E;

Module: trueimg_remote_full_vs_38573
Message: Failed to install the service.

Code: 4,522,045(0x0045003D)
LineInfo: 0x935A2B77507E56DF;

Module: trueimg_remote_full_vs_38573
Message: Failed to install the service.

Code: 4,521,999(0x0045000F)
LineInfo: 0xD4B32A925E8F6B80;

Module: trueimg_remote_full_vs_38573
Message: Failed to create the service.

Code: 4,522,066(0x00450052)
LineInfo: 0xDE9D823FC6EFF4AA;

Module: trueimg_remote_full_vs_38573
Message: Failed to create the service.

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8E0;

Module: trueimg_remote_full_vs_38573
Message: The account name is invalid or does not exist, or the password is invalid for the account name specified

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Wed, 04/09/2014 - 16:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Joy,

The error indicates inability to establish connection using the provided credentials for the guest OS of the VM. You should try specifying the username in different formats, for example .\Administrator or domain\Administrator or administrator@domain or hostname\administrator - this account will be used to connect to the remote machine in order to proceed with the installation.

Thank you.
--
Best regards,
Vasily
Acronis Backup Virtualization Team

Thu, 04/10/2014 - 08:36
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