ESXi VM VMDK header file deleted/corrupted on failed acronis backup

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Beginner
Posts: 1
Comments: 0

The backup failed with the error logs below, and the VM refused to start up again after the snapshot cleanup. I had to manually recreate the VMDK header though SSH before I could get the VM to run again.

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 23/05/2013 00:32:27
Backup plan: Essential Systems Backup
Task: Incremental backup
Managed entity type: Virtual machine
Managed entity: SetonDataServ
Machine: AcronisESXAppliance-4
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_glx_37613
Message: Command 'Backing up' has failed.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fda9
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdeb
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Failed to back up virtual machine 'SetonDataServ'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2c2
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec6ca
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec81c
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91de3f
Fields: $module : esx_srv_glx_pic_37613
Message: Failed to open the virtual machine ([BHADatastore2] SetonDataServ_1/SetonDataServ_1.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bedc2
Fields: $module : esx_srv_glx_pic_37613
Message: Awaiting task 'CreateSnapshot' has failed. Reason: An operation required the virtual machine to quiesce and the virtual machine was unable to continue running.
.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00728042+0x00728055+0x00728054+0x00728012+0x01490003+0x00010424+0x0095000D+0x00530067+0x00530040

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 23/05/2013 00:32:27
Backup plan: Essential Systems Backup
Task: Incremental backup
Managed entity type: Virtual machine
Managed entity: SetonDataServ
Machine: AcronisESXAppliance-4
Code: 7,503,956(0x728054)
Module: 114
Owner:
Message:
Failed to back up virtual machine 'SetonDataServ'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Failed to back up virtual machine 'SetonDataServ'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2c2
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec6ca
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec81c
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91de3f
Fields: $module : esx_srv_glx_pic_37613
Message: Failed to open the virtual machine ([BHADatastore2] SetonDataServ_1/SetonDataServ_1.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bedc2
Fields: $module : esx_srv_glx_pic_37613
Message: Awaiting task 'CreateSnapshot' has failed. Reason: An operation required the virtual machine to quiesce and the virtual machine was unable to continue running.
.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x01490003+0x00010424+0x0095000D+0x00530067+0x00530040

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 23/05/2013 00:32:27
Backup plan: Essential Systems Backup
Task: Incremental backup
Managed entity type: Virtual machine
Managed entity: SetonDataServ
Machine: AcronisESXAppliance-4
Code: 9,764,877(0x95000D)
Module: 149
Owner:
Message:
Failed to perform the requested operation.
Additional info:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec81c
Fields: $module : disk_bundle_tape_off_glx_pic_37613
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91de3f
Fields: $module : esx_srv_glx_pic_37613
Message: Failed to open the virtual machine ([BHADatastore2] SetonDataServ_1/SetonDataServ_1.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bedc2
Fields: $module : esx_srv_glx_pic_37613
Message: Awaiting task 'CreateSnapshot' has failed. Reason: An operation required the virtual machine to quiesce and the virtual machine was unable to continue running.
.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0095000D+0x00530067+0x00530040

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 23/05/2013 00:32:28
Backup plan: Essential Systems Backup
Task: Incremental backup
Managed entity type: [None]
Managed entity: [None]
Machine: AcronisESXAppliance-4
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Running backup plan 'Essential Systems Backup'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_bundle_glx_pic_37613
Message: Command 'Running backup plan 'Essential Systems Backup'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_glx_pic_37613
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 53
Module: 309
LineInfo: 2e7e9e174f1fb747
Fields: $module : agent_protection_addon_glx_pic_37613
Message: TOL cumulative completion result.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x01350035

--------------------

Fri, 05/24/2013 - 10:18
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Lee Paxton,

Thank you for posting this question in our forum. I am happy to assist you. 

If you have problems with one virtual guest, it is possible, that the machine is damaged. You can recover the last backup to a new virtual machine to get back to the last stable mode of your virtual machine, or you reinstall the VMware tools inside this machine and try to create a snapshot manually with the option to quiesced snapshot. You will find more detailed information in this article from our knowledge base.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Thu, 06/13/2013 - 11:17
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