Failed to Backup VM

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 3

Hi All,

We have a Customer just using Acronis backup advanced 11.5 Server on windows server 2012R2. They would like to protect some VM Guest (VMware). However, Two VM Backup plan are failed. Can someone help to us solve this problem.

Command 'Running backup plan 'XXX'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_bundle_glx_pic_43759
Message: Command 'Running backup plan 'XXX'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields:  $module : agent_protection_addon_glx_pic_43759
Message: Failed to execute the command.
--------------------
Error code: 43
Module: 307
LineInfo: e873a234106e3488
Fields:  $module : agent_protection_addon_glx_pic_43759
Message: ResolveBackupSetCommand: Failed to execute the command.
--------------------
Error code: 15
Module: 331
LineInfo: 92b7c14be2b74795
Fields:  $module : virt_gtob_addon_glx_pic_43759
Message: Error occurred while resolving GXT Item.
--------------------
Error code: 15
Module: 331
LineInfo: 494069d8c09a9858
Fields:  $module : virt_gtob_addon_glx_pic_43759
Message: Error occurred while resolving GXT Item.
--------------------
Error code: 111
Module: 83
LineInfo: 41aa269c04906136
Fields:  $module : esx_srv_glx_pic_43759
Message: Requested host 'ha-host' cannot be found.
--------------------
Error code: 96
Module: 83
LineInfo: 41aa269c049061e2
Fields:  $module : esx_srv_glx_pic_43759
Message: There is no connection to the virtualization server.
--------------------

Best Regards,

Cody

Mon, 06/20/2016 - 07:14
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Cody,

Such problem may appear when there are too many NBD (network block device) connections established to the ESXi host which VMs are being backed up. There is an NBD connection opened for each virtual disk and VMware ESXi host has certain limitations to these connections:

Quote from http://pubs.vmware.com/vsphere-55/topic/com.vmware.ICbase/PDF/vddk55_programming.pdf

-------

NFC Session Limits
NBD employs the VMware network file copy (NFC) protocol. Table 3‐4 shows limits on the number of network
connections for various host types. VixDiskLib_Open() uses one connection for every virtual disk that it
accesses on an ESX/ESXi host. VixDiskLib_Clone() also requires a connection. It is not possible to share a
connection across disks. These are host limits, not per process limits, and do not apply to SAN or HotAdd.
Table 3-4. NFC Session Connection Limits
Host Platform When Connecting Limits You To About
vSphere 4 to an ESX host 9 connections directly, 27 connections through vCenter Server
vSphere 4 to an ESXi host 11 connections directly, 23 connections through vCenter Server
vSphere 5 to an ESXi host Limited by a transfer buffer for all NFC connections, enforced by the host;
the sum of all NFC connection buffers to an ESXi host cannot exceed 32MB.
52 connections through vCenter Server, including the above per‐host limit.

-------

Note that there is no such limit when backup is performed in hot-add mode (when the virtual disks are attached to Acronis Backup Virtual Appliance), so if you are not using Virtual Appliance, please do so. If you are using appliance and get this error then likely its a known bug (internal ID: ABR-82300), where hot-add mode didn't work for appliance. This bug is fixed starting from Acronis Backup 11.7 (update 6), i.e. builds 43916 and higher, so you should update to this build.

If the above doesn't help please contact our support team for further assistance. Remember to clarify the details of the environment, i.e. whether the 2 VMs you mention are the only ones which cannot be backed up, whether they can be backed up at different time (not within the backup window), how many virtual disks are attached to these VMs.

Thank you.

Mon, 06/20/2016 - 14:17
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 3

Hi Vasily,

Thank you for your fast response. I will tell our client to change the backup windows to different time first.

Best Regards,

Cody

 

 

Tue, 06/21/2016 - 01:11