Failed to Create Volume Snapshot

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Posts: 3
Comments: 7

Forgive me if this has been covered in the past.  I am running Acronis Backup Advanced 11.7.  My machines are Windows 10 x64, and I perform only full backups.  

My environment is small - just 27 computers.  I running both the management server and the storage node on the same system.  The backup location is a Synology Disk Station.  I space out my backups by 30 minutes.  From the look of last night's log, two other backups were running when this one started up.  This particular machine has failed with the same error seven times in the past month.  This is not the only machine that fails, but it fails more often than most.

Thank you in advance for the help.  Below you will find the error messages in the log:

Command 'Running backup plan 'Rec-01:00-Greg'' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_50220
Message: Command 'Running backup plan 'Rec-01:00-Greg'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50220
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50220
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50220
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50220
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50220
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec50a1
Fields:  $module : disk_bundle_vs_50220
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 3fec04e376b8a12c
Fields:  $module : disk_bundle_vs_50220
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 3fec04e376b89d89
Fields:  $module : disk_bundle_vs_50220
Message: VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-1050253AE220' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields:  code : 2147754994, $module : disk_bundle_vs_50220
Message: Unknown Win32 error
--------------------

Wed, 07/05/2017 - 15:34
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Posts: 250
Comments: 7092

Hello Jeremy,

I'd recommend starting with Acronis Backup: VSS Troubleshooting Guide which provides general troubleshooting steps on how to diagnose and resolve VSS issues. You may also try running the free Acronis VSS Doctor tool to check what it thinks about your VSS configuration and status.

Thu, 07/13/2017 - 08:46
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