Failing to lock a file.. Where do I change the force snapshot setting?
Failing to lock a file.. Where do I change the force snapshot setting?
I've read in another post, that when acronis says "failure to lock a file" that I should change the setting on acronis to force a snapshot. But I have no idea where that setting is. Can someone please give me directions where to find this? Also, I've read that there is a flaw, and deleting the backup plan, change the options of vms to 2 (this is not a vm, but what I read said it was a bug work around) where do I set that?
We have 6 machines with Acronis Backup Advanced for PC 11.7.
The one I'm having trouble with, is the centralized vault/ management machine. Windows 7 Pro 64bit.
STEPS I've taken: I've removed agent from AMS. Deleted the backup plan. Deleted the centralized vault and all backups. Re-added to AMS (no errors), Added back centralized vault (added quickly no problems), setup a backup plan - and it fails at about 96%.
By the way, reading the error below, gives me the impression that acronis created a file and then can not rename the file it created? If so, is there an update to fix these bugs?
Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields: $module : agent_protection_addon_vs_50088
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_50088
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_50088
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 207
Module: 161
LineInfo: b320396adfe3bf3
Fields: IsReturnCode : 1, $module : disk_bundle_vs_50088
Message: Failed to create an archive in location 'arl:/23E83467-30B1-4A3F-BFD1-C06FB7481EB8/07666994-CD34-46B5-B485-4F68D68DA1B1'.
--------------------
Error code: 8
Module: 523
LineInfo: 93ddf24cf210e750
Fields: $module : disk_bundle_vs_50088
Message: Failed to rename file '.tmp.B5FF956C-36C6-4878-9389-F7C514EA03AA.stacey_Archive(1).xml' to 'stacey_Archive(1).xml'.
--------------------
Error code: 23
Module: 4
LineInfo: f35f747b3b21f9ee
Fields: function : MoveFileExW, path : \\?\UNC\192.168.90.104\Stacey\.tmp.B5FF956C-36C6-4878-9389-F7C514EA03AA.stacey_Archive(1).xml, $module : disk_bundle_vs_50088
Message: Failed to lock the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147942432, $module : disk_bundle_vs_50088
Message: The process cannot access the file because it is being used by another process
-------------------
