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FEATURE_ABR_VIRTUAL_AGENT_ESX Failure

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Hello all,

we had an ESXi 5.1 with virtual machines are hosted on it. An Acronis Backup Advanced 11.7 for VMware is assigned to this host and the backups for the machines went fine.

Some days ago we installed a second hypervisor ESXi 6.0 and upgraded our vCenter to 6.0. Both the ESXi 5.1 and ESXi 6.0 are added to a cluster though the Acronis license is still assigned to the ESXi 5.1. For the second host we don't have a licence yet.

Now the machines' backups fail wtif the following error:

--------------------
Fehlercode: 32850
Module: 114
Zeileninfo: 7d0f647ae0a6c482
Felder:  $module : disk_bundle_tape_off_glx_50058
Nachricht: Zur Durchführung der Aktion mit 'Business-VM' ist keine Lizenz erforderlich.
--------------------
Fehlercode: 32821
Module: 114
Zeileninfo: 7d0f647ae0a6c5ab
Felder:  $module : disk_bundle_tape_off_glx_50058
Nachricht: Kann keine Acronis Backup Edition finden, die folgende Funktionalität bereitstellt: 'FEATURE_ABR_VIRTUAL_AGENT_ESX'.

Could anyone give a help why the backups fail?

Regards
anko

   
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Posts: 22
Comments: 3800

Hi,

The problem is that the second added ESXi host was also added to vSphere cluster - in this case Acronis Backup will require licenses for _both_ hosts: see http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.7/#13697.html

In order to re-enable protection of the VMs on the 1st host you should either add a new virtual host license (2 are required in total = number of ESXi hosts in cluster) OR remove the host from the vSphere cluster.

Thank you.