File recovery failed

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Beginner
Posts: 4
Comments: 6

Hello,

I have had several issues with Acronis not creating backups properly, so I've deleted my SFTP vault entirely and created an FTP vault. The VMs all back up perfectly fine, no errors in the logs, but when I try to recover a test directory, it does not recover. Acronis is installed on the Hyper-V host, and I tried to recover a directory from a Win2K3 Server guest. I am running the latest update, 11.5.38573.

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Log Entry Details
--------------------
Type: Error
Date and time: 3/16/2014 7:16:34 PM
Backup plan: [None]
Task: MyRecover_1
Code: 20,250,685(0x135003D)
Module: 309
Owner: Administrator@HYPER
Message:
Command 'Recovering files' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_38573
Message: Command 'Recovering files' has failed.
--------------------
Error code: 48
Module: 146
LineInfo: 7cf04a8000b89eb
Fields: $module : disk_bundle_vs_38573
Message: Recovery has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 886e4a79d334a98f
Fields: $module : disk_bundle_vs_38573
Message:
--------------------
Error code: 26
Module: 4
LineInfo: 9882a2155d814c0b
Fields: $module : disk_bundle_vs_38573
Message: Error occurred while recovering.
--------------------
Error code: 26
Module: 4
LineInfo: 78303296ad9c9c08
Fields: $module : disk_bundle_vs_38573
Message: Error occurred while recovering.
--------------------
Error code: 2
Module: 4
LineInfo: c1c09b38bafa78e5
Fields: $module : disk_bundle_vs_38573
Message: The end of the file has been reached.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00920030+0x00010424+0x0004001A+0x0004001A+0x00040002

--------------------

Mon, 03/17/2014 - 00:53
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi James,

The recovery issue is likely to be caused by the specifics of particular FTP server settings. The FTP protocol doesn't support "seek" file operation which is required for random access into various parts of the backup image. To overcome this limitation Acronis Backup emulates "seek" via 'abort' and 'retry' requests. If where are too many such "aborts", FTP server may simply disconnect the client (Acronis Backup Agent). In order to confirm this can you please enable the FTP logging as described in http://kb.acronis.com/content/2465 and submit a support ticket for this incident?

Thank you.
--
Best regards,
Vasily
Acronis Backup Virtualization Team

Thu, 03/27/2014 - 12:55
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