Generating disaster recovery plan (DRP)' has failed

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Command 'Generating disaster recovery plan (DRP)' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_44409
Message: Command 'Generating disaster recovery plan (DRP)' has failed.
--------------------
Error code: 24
Module: 0
LineInfo: 3a5766540f125d38
Fields:  IsReturnCode : 1, $module : gtob_drp_command_addon_vs_44409
Message: DRP: The command has failed.
--------------------
Error code: 2001
Module: 91
LineInfo: fe1f717f58d83c89
Fields:  IsReturnCode : 1, $module : arx_agent_vs_44409
Message: A generic error of the Agent for Exchange Disaster Recovery Plan add-on.
--------------------
Error code: 1301
Module: 91
LineInfo: 43308c0ae11898b
Fields:  IsReturnCode : 1, $module : arx_agent_vs_44409
Message: A generic error of Microsoft Exchange Item Provider.
--------------------
Error code: 30
Module: 91
LineInfo: acd84cd2c8f66864
Fields:  IsReturnCode : 1, $module : arx_agent_vs_44409
Message: Failed to browse Microsoft Exchange Server.
--------------------
Error code: 3
Module: 349
LineInfo: 94b0c086d7fa4c6b
Fields:  $module : arx_agent_vs_44409
Message: Failed to log in as user 'administrator'.
--------------------
Error code: 15
Module: 175
LineInfo: bc4c2eba78c0bc1a
Fields:  $module : arx_agent_vs_44409
Message: 
--------------------
Error code: 136
Module: 9
LineInfo: 5e883a7e3ff5d4a9
Fields:  $module : arx_agent_vs_44409
Message: Cannot retrieve the elevated token: An error occurred while requesting the scheduler.
--------------------
Error code: 3326
Module: 9
LineInfo: 9e5d09f7da87d0c
Fields:  $module : arx_agent_vs_44409
Message: Logging on with the specified credentials is impossible, probably because the account does not exist or the password is invalid.
--------------------

Thu, 03/10/2016 - 09:40
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Posts: 250
Comments: 7092

Hello Ofer,

Thank you for your posting! According to the error message the account does not have necessary privileges to backup Exchange. Could you please check, that the user account for Acronis Managed Mashine service is granted with the following privileges (depending on the Exchange version):

List of user rights from the documentation

This article could be helpful too: https://kb.acronis.com/content/37225

Thank you,

Wed, 03/16/2016 - 14:33
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