How to reset Acronis Centralized Admins Credentials

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Posts: 1
Comments: 2

Error Code: 26

Module: 4
LineInfo: fc5c0136aaed7ca
Strings:  $module : disk_bundle_vs_44421
Message: Errore sconosciuto durante il ripristino. (Unknown error during recover)

    Error Code:0x4001A
    $module = "disk_bundle_vs_44421"
    Tag: 0x1BA989AC372A1315
Errore sconosciuto durante il ripristino. (Unknown error during recover)

Hello cause we had an issue with the vault in which we archive our backup, I'm not able to recover file from a backup cause I missing the "Acronis Centralized Admin" credentials.

I understood my issue is to recover/reset those username and password that I completely forgot and, despite I'm using Administrators as "Administrators of the Vault", I can do nothing on the vault (recover, export, restore, nothing!).

Is there a way to navigate the backup and restore files and folders even on the AMS VM?

Attachment Size
screen_shot_2016-04-19_at_17.32.28.png 44.13 KB
Tue, 04/19/2016 - 15:37
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while trying anything to recover one backup I need, i tried to validate the vault getting this error:

Impossibile convalidare i backup creati dal 02/02/2016 07:32:17 al 13/04/2016 07:15:49. (Can't validate backups created)
Informazioni aggiuntive: (more infos)
--------------------
Error Code: 73
Module: 39
LineInfo: 78237d4c9ef2caad
Strings:  $module : storage_server_archive_manager_vsa64_44421
Message: Impossibile convalidare i backup creati dal 02/02/2016 07:32:17 al 13/04/2016 07:15:49. (Can't validate backups created)
--------------------
Error Code: 73
Module: 39
LineInfo: 78237d4c9ef2cb78
Strings:  $module : storage_server_archive_manager_vsa64_44421
Message: Impossibile convalidare l'archivio 'CD459A8A-9108-4323-B7BA-4ACB0A64ABCD'. Archivio danneggiato. (Damaged Archive)
--------------------
Error Code: 8
Module: 39
LineInfo: 1a7fad4041264128
Strings:  $module : storage_server_archive_manager_vsa64_44421
Message: Impossibile aprire l'archivio 'arl:/1B6EEC14-6B6E-4AED-BA42-25352E3A61AB/114BDF66-D9E8-4CA8-B5E0-1B77F778446E/CD459A8A-9108-4323-B7BA-4ACB0A64ABCD'. Archivio danneggiato. (Damaged Archive)
--------------------
Error Code: 620
Module: 64
LineInfo: 6a1198d1b8be2c1d
Strings:  $module : storage_server_archive_manager_vsa64_44421
Message: Dati archivio non validi. (Archive data not valid.)
--------------------
Error Code: 1
Module: 64
LineInfo: 98130db273d2480
Strings:  $module : storage_server_archive_manager_vsa64_44421
Message: Archivio non valido o di tipo non supportato. (Archive not valid or not supported).
--------------------

It's fun, in 4 years, never needed a backup (fortunately) and now doesn't work. Is still due to the credentials missing?

Tue, 04/19/2016 - 17:52
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Hello Gian Paolo,

Thank you for your posting! Could you please reindex the vault as described here. This operation will re-check the vaults contents. Is it possible to access the vault under Windows Explorer or you get an access denied error? If the vault is accessible under Windows Explorer, I would copy an archive from the vault to the different place as follows and then validate it. Additionally prior doing that I would try to restore data under bootable media. The provided error message does not indicate issues with credentials, however you could check the user for Acronis Storage Node (try to start it under Domain administrator) and make sure provided credentials belong to the user who is listed under Vault Administrators.

Thank you,

Wed, 05/04/2016 - 13:56
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