Initial Install errors -
I have installed the server on a test VM Windows 2012 along with a test VM Windows 7. No firewalls, no Anti-Virus. In a Workgroup environment (no Active Directory).
I have copied the files from C:\Program Files\Common Files\Acronis\remoteInstaller\43994 to the client nd executed AcronisAgentCore.msi
I have then gone back to the Server and Executed Add a machine to AMS. I get the following error.
I have even gon to the extent of setting up matching local user accounts and passwords and making them a member of the "Acronis remote Users" group. I have attached an xml file as log.log
Details:
Code: 20,250,646(0x01350016)
LineInfo: 0x8D165E86FB8195FF;
Module: remote_install_command_addon_vs_43994
Message: Failed to add machine '192.168.41.167' to the management server.
Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84C047;
Module: remote_install_command_addon_vs_43994
Message: Failed to add machine '192.168.41.167' to the management server.
Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84C02D;
Module: remote_install_command_addon_vs_43994
Message: Failed to add machine '192.168.41.167' to the management server.
Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84BF58;
Module: remote_install_command_addon_vs_43994
Message: Failed to add machine '192.168.41.167' to the management server.
Code: 11,337,731(0x00AD0003)
LineInfo: 0x67E2725E54112C8E;
Module: remote_install_command_addon_vs_43994
Module: remote_install_command_addon_vs_43994
Code: 11,468,806(0x00AF0006)
LineInfo: 0x1B28A72E6916E8CF;
Module: management_server_vs_43994
Message: Failed to establish connection using the specified credentials.
If you are trying to connect to a managed machine, use the credentials of an 'Acronis Remote Users' security group member.
To connect to a management server installed locally, use the credentials of an 'Acronis Centralized Admins' security group member.
For remote connection to a management server, use the credentials of an account that is a member of both these security groups.
Hello Craig,
Thank you for your posting! First of all please uninstall all components installed via .msi-files and copy full installation .exe-file to the target-machine. We do not reccomend to install the software from .msi-files unless it's suggested as a troubleshooting step in case the normal installation is not possible. Run .exe installation file and select I want to manually select the Acronis components, choose Agent Core and Agent for Windows. After installation is completed, please check all prerequisites on both AMS and Agent and re-attempt the registration.
Thank you,