Installation on Windows Server 2012 R2 fails

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Hi all,

I am having a very hard time installing the Acronis Backup & Recovery Management Server 11.5 (11.5.37975 german) on a Windows Server 2012 R2 Datacenter.

All other components install fine, except that darn Management Server.
After spending hours of trying to fix it, I still did not come to a conclusion.

The most promising error I found was in the setup log, after turning on verbose logging (msixecec /l*vx):
"CustomAction _USRCUSTACT_MsiManagementServerServiceInstall_ManagementServer returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)"
(See attached file for a snippet of the log.)

I don't know what happens inside that custom function "_USRCUSTACT_MsiManagementServerServiceInstall_ManagementServer", but apparently, it fails and it causes the whole install to rollback.

Therefore, I am asking you guys for help installing it.

Best regards

Peter

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Thu, 11/14/2013 - 13:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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If there is no message with 'linetag' or 'lineinfo' around it it may happen if dll did not run at all. Does it display any warning messages before rollback when you install it from the .exe main installer?

Thu, 11/14/2013 - 14:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,

thanks for your help.
The DLL does get run, I verified using a debugger and said procmon.

Anyways, I tracked down the error to my SQL Server instance. I am running SQL Server 2008 R2 on the same machine as the management server should run. I tried installing the Management Server on a different machine and connect to said SQL Server (2008 R2), and the same error shows up.

If I install the built-in Express edition, the installation succeeds on the test server.
I am still examining that issue..

Can you confirm, that SQL Server 2008 R2 is supported?

Thu, 11/14/2013 - 14:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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http://dl.acronis.com/u/pdf/ABR11.5A_installguide_en-US.pdf (or http://www.acronis.com/support/documentation/ABR11.5/index.html#4903.ht… ) -
You can select any edition of Microsoft SQL Server 2005, Microsoft SQL Server 2008/2008 R2, or Microsoft SQL Server 2012. The instance you choose can also be used by other programs.

So 2008 R2 is supported as AMS SQL server. It's strange though that you don't get any meaningful error in msi log.

Thu, 11/14/2013 - 17:43
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I finally worked out the error!

It turns out, that Acronis does not support case-sensitive collation in SQL server.
That's why installation using my existing SQL server instance failed.

Installing SQL Express 2008 besides an existing SQL 2008 R2 also failed during setup of Acronis.

After manually installing another SQL server R2 instance with default collation, I was able to install Acronis Management Server.

Unfortunately, neither the installer GUI nor the logfile had some meaningful error message.
Therefore, as a suggestion for future releases, either give a detailed error, why the custom installer function fails, or support case-sensitive collation.

Thank you for your support.

Thu, 11/14/2013 - 20:49