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License for KVM guests

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Hi,

I have just ordered a Backup Advanced RHEV license, but I am unable to add KVM linux guests with agents installed. I have one RHEL host running KVM guests on it, but I have no RHEV-M (the management interface comes with RHEV to manage the virtual machines). From the documentation, it says I have to add the RHEV-M host while adding virtual machines and I have no RHEV-M host as I've said.

I'm wondering if I have ordered the wrong license and I should be ordering the "Universal License". I have just noticed that I had been using the "Universal" license and everything worked out at the time of my trial period.

Thanks,
Adrian

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Posts: 22
Comments: 3800

Hi Adrian,

The Acronis Backup Advanced for RHEV/KVM license is supposed to work with both RHEV and pure KVM environments. With this single license you should be able to install agents on unlimited number of KVM guests, while the presence of RHEV Manager host is unnecessary. The installed KVM guest agents should be properly added into "physical machines" list in Acronis Backup interface (without RHEV-M). If this doesn't work then likely it's an issue with the product, i.e. improper handling of RHEV/KVM license. Could you please contact our support team with reference to this thread and description of the issue? Remember to mention the exact Acronis Backup build number and attach a couple of screen shots illustrating the issue.

Thank you.
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Best regards,
Vasily
Acronis Virtualization Program Manager

You are right, sorry about that. I just stopped at the screen that said I had "deficient license", saying that I was missing the "Linux Agent" license. In fact, I had to click on the "view license mapping" and specify the right license to use.

Thanks a lot, now everything works.

One more thing, if I want to upgrade to Universal, is that possible by paying the difference or I have to request for deactivation of my current license, refund and order a new license?

Thanks,
Adrian

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Posts: 22
Comments: 3800

Hi Adrian,

Thank you for the additional details, I'm glad to hear it worked finally :) What concerns your question: you can upgrade your license to Universal without refunding the existing one. It's better to contact Acronis Sales team in order to get detailed instructions: see http://www.acronis.com/en-us/enterprise/sales/

Thank you.
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Best regards,
Vasily
Acronis Virtualization Program Manager