Limiting network connection speed

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Hi,

we have a customer setup for both an incremental Online Backup and a local backup to NAS. When the Online Backup runs it essentially kills internet access for the office as the online backup appears to be saturating the upload link.

His ADSL is capable of 0.9Mbs upload, and so I set the online backup's network connection speed to be 45KB/s but when the job runs it still kills his ability to surf the web.

In the job logs I can see it reporting speeds of 300KB/s and upwards (clearly not possible given his 0.9Mbs limit) and it appears to be ignoring the Network Connection Speed limit. Initially it reports LAN type speeds in the high MBs, then settles down, so perhaps this is an average figure???

The job guesstimates that it will need several days to complete so we can't leave it running

If I attempt a speed test from the server, it fails to complete the upload part of the test while the job is running. If I cancel the job then the speed test does complete (reporting 0.9Mbs)

Any clues as to what might be the issue?

If we only run the online backup job out of hours (say 7pm - 8am) and cancel it manually each morning, will it eventually complete?

Thanks

Thu, 03/07/2013 - 11:18
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Such bug (network speed setting is ignored) is fixed in 17437. What build does he use?
In Backup & Recovery, unlike True Image Home, cancelled backup to online job can't be 'resumed' - it will start from scratch.

Thu, 03/07/2013 - 14:09
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Hello Mike Crawford,

Thank you for posting this question in our forum. I am happy to assist you. 

I want to thank Fedor Larin supporting you.

I suggest contacting support with providing following information:

  • A system report of the affected machine;
  • A network protocol capture (run this around 5 minutes, not longer);
  • Screenshots of the Backup plan settings and the network speed settings in the backup options;
  • Information about the Internet provider and the ADSL contract performance (up and down speed of this connection)

Please put this information into a ZIP archive and forward this together with the request to Acronis Customer Central. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Fri, 03/22/2013 - 08:40
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