LIST OF BACKEDUP FOLDERS
Hello all,
I our business we use acronis backup advanced 11.7 on our windows 2012 r2 server to backup up our data.
In one backup scenario we run daily as full back up we backup a folder named "ZM" that includes 20.110 folders inside it.
THESE 20.110 folders are named by numbers and are starting with number "100000" up to "155070" today and are increasing day by day.
Today i needed to restore a file on folder 143336 so opened up restore action browsed to the ZM folder and started scrolling down the folders and i found out that there were folders up to 140014 avaliable for me to browse.
As you understand and like everybody will think i thought that for some reason i have never backed up the folders after the 140014 folder.
i checked another backup plan we run everyday that is incremental and was the same.
Then checked the size of all folders are marked for backup on that plan and their total size was around 155-160 GB.
The backup size created by acronis is 153GB total size so i conclude that folders over 140014 are being backed up but for some reason cannot be displayed in interface.
although i had to cross check the interface display issue so i tried to create a new backup plan.I browse in ZM folder and tried to mark for backup the folder 143336 just for test.What i discover was that again the acronis interface will display folders up to 140014 even if in ZM folder there is folders up to 155070 that i was able to access real time from windows explorer.
So my conclusion is that acronis interface for some reasons has a limit on the amount of folders and files can be display.
has anyone ever had this issue? anyway to resolve that issue?
thanks for your time and for effort to who ever type a reply.
/Kostas

- Log in to post comments

Hello Vasily,
Thanks for your help. the workaround you suggested seems to be right and am just waiting to read and display all folders so i can restore my file from 143336 folder :).It has already passed the 140014 that GUI will stop...
BUT... i do not have an active support to contact the support for this bug.
Seems i have to pay a support to let acronis know an initial bug on its software and possible with no solution for me.
is there a free way to contact support? then i will be happy to inform acronis and help them also to troubleshoot the issue even send them data maybe required for issue to be fixed.
is there a way?
Thank you again for your precious help.
/Kostas
- Log in to post comments

Hi Kostas,
Thank you for the update. I've made an additional research and found that this issue is already recorded in our bug tracking system. There are some custom solutions for 11.7 which address the issue via Catalog feature, but they can be delivered on demand only (e.g. by contacting our support team for this custom fix).
Thank you.
- Log in to post comments

Hi Vasily,
contacting your support i need an active support is this correct?
if there is an alternate way to contact support please let me know or if there is a way to get the custom fix please let me know.
thanks again
- Log in to post comments

Hi Kostas,
Yes, correct - to contact our support team you'll need an active maintenance contract (which enables support service). I'm afraid there are no alternative ways.
Thank you.
- Log in to post comments

Hello Vasily,
i know you also understand that this is a crazy policy of acronis not to include the fix in future updates, and it is a good thing to know so we never install acronis on business again.
Thanks for your prompt reply,i will stick on your workaround.
- Log in to post comments

Kostas,
We do include fixes into newer updates which are available any time even with expired support program. My previous comment was related only to this specific issue which cannot be handled as a fix in mainstream public builds, so customization is required, especially for older version 11.7 (for current 12.5 the fix for similar issue is planned for one of the next updates). It's sad to hear your frustration, but using workaround with Windows Explorer is the best thing I can suggest now in this particular situation.
Thank you.
- Log in to post comments

Hello Vasily,
no personal offense to you i hope you understand that and that i am really happy for your help and support.
My frustration is logic i think and everybody will be frustrated if pays 1500 euros for a software and it's GUI does not do a simple thing to list all folders ...
We are information technology professionals and we know and understand that bugs can exist in the developement of a software.
The policy of acronis in unacceptable in this situation.
As a professional i am being paid to keep my customers data safe and easily accessible when needed.
If a software (that i suggested to customers to buy) does not meet this criteria then i will never suggest it or install it for business again.
The problem appears in a small business that time.I dont want to think of having it in a medium or large enterprise and face issues like this, and actually i think noone would like it.
As i told you i will stick on your workaround or just restore the entire folder somewhere else and then get the files i need (my workaround).
Thank you again for the support you were a great help.
/kostas
- Log in to post comments