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locking partition with Hyper-v partition

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Hi,

Im using 2008SP2 include a hyper-v vm, and the backup location to a external usb harddisk.

Physical server C: 100GB D: 500GB E: 200GB F: 800GB

(Physical server ram using 12GB, and Hyper-v VM 20GB)

But some times running the backup jobs. it will locking the partition F:\ ( The Hyper-v vm physical disk in F:\) and no responses , and it will failed the job and crash the vm and OS ( need reboot the server)

i just submit a support ticket around 1 month and also cannot solve the problem with support.

Have anyone had some case like that?

Thanks for your help.

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Posts: 22
Comments: 3800

Hi!

The symptoms look like there is a problem with Acronis SnapAPI driver which is used to get access to the file system (and virtual disks). Could you please send me the ticket number you've submitted to our support team (in a private message), so that I can check it out and followup?

Thank you.
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Best regards,
Vasily
Acronis Virtualization Program Manager