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Memory leak in Windows 2008 x64.

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Good day. Dear community, can you help me with memory leak using Acronis Backup and Recovery 11.5 with Windows Server 2008 x64? We have been using it for several years. But It began to happen recently. Usually this server has 8Gb used memory. But in morning, after backup server has full used memory (31Gb). I have created several screenshot. In first (acronis1.jpg) you can see no backups in process, Acronis Managed Machine Service is working and all memory used (31Gb). Second (acronis2.jpg) and third(acronis3.jpg) - I have stopped service Acronis Managed Machine Service. It is stopping, RAM begins to be released. And the last (acronis4.jpg) - Acronis Managed Machine Service was stopped - RAM in original condition (8Gb used). So I concluded that s memory leaks blame process Acronis Managed Machine Service. Could you please help to fix it. Thank you in advance!

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Hi Alex,

thank you for your posting!

As far as I see from your screenshots, you are using not the latest build of Acronis Backup. According to our development team in newer builds there were some fixes that can help in your situation. Please install the latest update, check if the issue reproduces, and let me know the result.

Thank you.

Hi.

Has caused the same symptoms recently.

Though we did latest update, same symtom happend.

Isn't there any alternatives?

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Posts: 250
Comments: 7092

Hello jun wan kim,

Thank you for your posting! Could you please provide us with additional information on your environment:

  • have you found out what process exactly is consuming memory? How much RAM is used? Do you have any tasks configured to run at this time (it could be cataloging, validation, replication or deduplication of data)
  • are you using Acronis Storage Node and centralized vaults in your environment?
  • how much machines are being protected? where are backups stored?

Have you checked the logs? Any errors or warnings? 

Thank you,

thanks for you

Windows server 2008 R2 / Acronis 11.5 Build 43994

machine spec RAM is 32GB.  / MMS Service off -> memory 50~60% use / MMS Service on -> memory 99% use (backup schedule no run)

tasks no running time is used memory full

Machine management service on is memory full.

centralized vaults used.

backup is stored to NAS.

tasks is succesed. log is no error and warning.

the other process is no run because MMS is used full memory.

i need you help please.

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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello jun wan kim,

Thank you for additional details. Based on your description it's difficult to determine the root cause of high memory consumtion. This issue requires deeper investigation, which unfortunately is not possible on forum. I would suggest raising a support ticket:  http://www.acronis.com/en-us/support/contact-us.html

Thank you,