Online backup fails for two VMs

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Hello, I have a Windows 2008R2 Hyper-V host with 6 guests on it. 4 of the guests are backing up fine, but two give an ACCESS DENIED error. Even if i try to backup these machines individually, it fails with the same error. i have no problems backing them up to local storage. The two VMs that are not backing up were originally on a different host machine, and were moved. The other four that are working were also on a different host and were moved, but seem to work fine. When i look at the Online storage vault, i can still see the old host machines and guests that no longer exist. Perhaps the old ones are interfering? is there a way to delete these? When i try, i get a message 'connect the management console to machine to delete its archives.' Well the server is offline. surely there is a way to delete the old archives and reclaim space if the server is offline. Here is the errors i am getting in the log entry details. Thanks for your help in advance.

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32266
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fda9
Fields: $module : disk_bundle_vs_32266
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdeb
Fields: $module : disk_bundle_vs_32266
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_vs_32266
Message: Failed to back up virtual machine 'heops-srv-web'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b1
Fields: $module : disk_bundle_vs_32266
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_32266
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050bf
Fields: $module : disk_bundle_vs_32266
Message: No operation for executing.
--------------------

I also see these errors

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 12/10/2012 3:43:34 PM
Backup plan: Heops-srv-web test
Task: Incremental backup
Managed entity type: Virtual machine
Managed entity: heops-srv-web
Machine: Beast-Srv.HEOPS.local
Code: 262,164(0x40014)
Module: 4
Owner:
Message:
Access to the file is denied.
Additional info:
--------------------
Error code: 20
Module: 4
LineInfo: d355f41e7bb8d129
Fields: $module : disk_bundle_vs_32266
Message: Access to the file is denied.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00040014

--------------------

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 12/10/2012 3:43:37 PM
Backup plan: Heops-srv-web test
Task: Incremental backup
Managed entity type: Virtual machine
Managed entity: heops-srv-web
Machine: Beast-Srv.HEOPS.local
Code: 7,503,956(0x728054)
Module: 114
Owner:
Message:
Failed to back up virtual machine 'heops-srv-web'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_vs_32266
Message: Failed to back up virtual machine 'heops-srv-web'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b1
Fields: $module : disk_bundle_vs_32266
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_32266
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050bf
Fields: $module : disk_bundle_vs_32266
Message: No operation for executing.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x01490003+0x00010424

--------------------

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 12/10/2012 3:43:38 PM
Backup plan: Heops-srv-web test
Task: Incremental backup
Managed entity type: Virtual machine
Managed entity: heops-srv-web
Machine: Beast-Srv.HEOPS.local
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_32266
Message: Command 'Backing up' has failed.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fda9
Fields: $module : disk_bundle_vs_32266
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdeb
Fields: $module : disk_bundle_vs_32266
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_vs_32266
Message: Failed to back up virtual machine 'heops-srv-web'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b1
Fields: $module : disk_bundle_vs_32266
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_32266
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050bf
Fields: $module : disk_bundle_vs_32266
Message: No operation for executing.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00728042+0x00728055+0x00728054+0x00728012+0x01490003+0x00010424

--------------------

Mon, 12/10/2012 - 23:42
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 27
Comments: 1940

It looks like you hav two online backup subscriptions (http://www.acronis.com/support/documentation/ABR11.5/index.html#9470.ht…) and one of them is assigned to the current machine and the two of undeletable VMs were backed up using another one, which is still assigned to the old machine (and then continues to expire as if you were using it). You can check details in your account on the acronis site. If it is so, you can probably assign the wrong subscription to some other machine, and delete archives using it. This however doesn't solve problem with expiring unused subscription if my guess is not wrong.

Tue, 12/11/2012 - 03:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Thanks for your help. i think this might be the problem. I re-assigned the online subscription to a different computer. However, i get a similar error when i try to delete the old archives. Do you have any suggestions for this? Thank you again!

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 12/11/2012 2:22:52 PM
Backup plan: [None]
Task: [None]
Code: 20,250,685(0x135003D)
Module: 309
Owner: Acronis Agent User
Message:
Command 'Deleting backups' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_32266
Message: Command 'Deleting backups' has failed.
--------------------
Error code: 217
Module: 161
LineInfo: b320396adfe3cb7
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32266
Message: Failed to delete the backups.
--------------------
Error code: 20
Module: 4
LineInfo: fe194517fc995e8e
Fields: $module : disk_bundle_vs_32266
Message: Access to the file is denied.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00A100D9+0x00040014

--------------------

Tue, 12/11/2012 - 20:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 27
Comments: 1940

Well, I'd contact support then. Maybe something is wrong with your subscriptions on server, maybe you tried to reassign a subscription not in the right way.

Tue, 12/11/2012 - 21:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

It let me delete the old ones after i reassigned them a second time. i have started the online backup again. hopefully it will work this time. i will let you know soon. thanks again for your help!

Tue, 12/11/2012 - 21:24