Online backups failing multiple times per week.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

We have two different backup plans running on our server which is a Server 2016 Standard Domain Controller. We have Acronis Backup 11.7 running on it and it performs a backup of our Data (D:) drive partition locally to our NAS as well as a backup of the same data to the online vault (we have 1.5TB of space online).

The local backup to the NAS rarely ever fails.. The online backup is failing multiple times a week, and seems to peak in frequency on the weekends..

There are what seems to be two or three different sets of errors that occur. This backup never failed this frequently until around September 27th when it started failing multiple times per week. Whatever changes were made to make this start happening is anyone's guess..

Here is one set of errors we are getting..

Command 'Running backup plan 'Online Backup 2/21/2017 11:38:32 AM'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_50064
Message: Command 'Running backup plan 'Online Backup 2/21/2017 11:38:32 AM'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50064
Message: Failed to execute the command.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50064
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50064
Message: Step 'Backup' has failed.--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50064
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 207
Module: 161
LineInfo: b320396adfe3bf3
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_50064
Message: Failed to create an archive in location 'arl:/F22B04BB-C66F-47D9-8E09-071AA4104C9E/274CE3E8-E825-4143-8C86-98C811A9549A'.
--------------------
Error code: 5
Module: 523
LineInfo: 93ddf24cf210e723
Fields:  $module : disk_bundle_vs_50064
Message: Failed to create the file '.tmp.33388CD5-8B81-44FC-AAA6-6336BA186521.Archive(1).xml'.
--------------------
Error code: 16
Module: 515
LineInfo: df3cbad70699540a
Fields:  $module : disk_bundle_vs_50064
Message: Failed to renew certificate
--------------------
Error code: 3
Module: 625
LineInfo: 6592a83aa4ae5cea
Fields:  $module : disk_bundle_vs_50064
Message: The certificate is not accepted by the front-end server. The server address has been probably changed. Please retry the operation.
--------------------

And another that's very similar.. (Only listed the differences)

--------------------
Error code: 207
Module: 161
LineInfo: b320396adfe3bf3
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_50064
Message: Failed to create an archive in location 'arl:/F22B04BB-C66F-47D9-8E09-071AA4104C9E/274CE3E8-E825-4143-8C86-98C811A9549A'.
--------------------
Error code: 5
Module: 523
LineInfo: 93ddf24cf210e723
Fields:  $module : disk_bundle_vs_50064
Message: Failed to create the file '.tmp.902A1AA5-F9E2-44B3-AC6C-76431EE63429.Archive(1).xml'.
--------------------
Error code: 15
Module: 515
LineInfo: df3cbad7069953ed
Fields:  $module : disk_bundle_vs_50064
Message: Failed to get certificate
--------------------
Error code: 310
Module: 626
LineInfo: 16aca2f42bfbe33a
Fields:  $module : disk_bundle_vs_50064
Message: The certification server is unavailable.
--------------------
Error code: 307
Module: 626
LineInfo: 50e61e3e2e723b47
Fields:  $module : disk_bundle_vs_50064
Message: Internal error: Registration server call has failed with the following error: 'Current CA certificate expired.'.
--------------------

And then there's this set of errors...

Command 'Running backup plan 'Online Backup 2/21/2017 11:38:32 AM'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_50064
Message: Command 'Running backup plan 'Online Backup 2/21/2017 11:38:32 AM'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50064
Message: Failed to execute the command.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50064
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50064
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50064
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec50a1
Fields:  $module : disk_bundle_vs_50064
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 3fec04e376b8a12c
Fields:  $module : disk_bundle_vs_50064
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 2147754771, $module : disk_bundle_vs_50064
Message: The shadow copy provider timed out while flushing data to the volume being shadow copied. This is probably due to excessive activity on the volume. Try again later when the volume is not being used so heavily.
--------------------

Can someone provide some feedback on this?

Wed, 12/20/2017 - 17:17
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Matthew,

I would suggest creating a support ticket and getting this escalated to get the certificates tied to your account checked out.

Thank you!

Fri, 12/22/2017 - 17:33
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