Problems with replicating Backups to Acronis Cloud

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 0

Hi everyone,

we are having problems with the Online Backup for many months. I'm in contact with the Acronis support, but there is still no solution. They told me the european cloud center had a fix uploaded at the end of January, but the problem still occurs.

As soon as I want to replicate my Backup to the Acronis Cloud I get these messages every 5 minutes. Therefore the task is way too slow. We have 10 Mbit/s in upload speed. Uploading 20 gig of Backups takes ages.

Here's the error message (it's actually marked as "information"):

Die Aktion wurde auf Grund eines Problems mit der Netzwerkverbindung zur erforderlichen Datei unterbrochen. Zeit für Verbindungsversuche mit dem Speicherort: 30 Sekunden.
Zusätzliche Info:
--------------------
Fehlercode: 2
Module: 295
Zeileninfo: ca1e0d8cfa812f2a
Felder: $module : disk_bundle_vs_38350
Nachricht: Die Aktion wurde auf Grund eines Problems mit der Netzwerkverbindung zur erforderlichen Datei unterbrochen. Zeit für Verbindungsversuche mit dem Speicherort: 30 Sekunden.
--------------------
Fehlercode: 200
Module: 295
Zeileninfo: d355f41e7bb8cf6a
Felder: $module : disk_bundle_vs_38350
Nachricht: Interaktion mit dem Server '85.25.240.174:44445' ist fehlgeschlagen.
--------------------
Fehlercode: 402
Module: 152
Zeileninfo: fbcf2eeb5a035199
Felder: $module : disk_bundle_vs_38350
Nachricht: Das Zeitlimit der Anfrage '12942191156278081440' (erstellt bei 1392203753) ist abgelaufen.
--------------------

After about 1:30 minute i get another "information":

Die Netzwerkverbindung wurde wiederhergestellt. Die Aktion wird fortgesetzt.
Zusätzliche Info:
--------------------
Fehlercode: 2
Module: 295
Zeileninfo: ca1e0d8cfa812f3d
Felder: $module : disk_bundle_vs_38350
Nachricht: Die Netzwerkverbindung wurde wiederhergestellt. Die Aktion wird fortgesetzt.
--------------------

Is there anyone having the same issue and has a proper solution? That would be great, because this bothers me for such a long time already.

Thanks

Wed, 02/12/2014 - 11:39
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi Carsten,

I have the same problem! I have changed many options/backup but without solutions. The first backup to cloud is ok but all incremental backup failed with the same message reffered to the server '85.25.240.174:44445'.

Please someone help us ;-)

Thanks
Alex

Thu, 04/24/2014 - 06:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello Alessio,

I see that you have an open support case. Please be sure we'll find a solution for you!

Thank you.

Fri, 04/25/2014 - 16:58
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