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Purchased 1 year 2TB subscription - still shows in avalable instead of active subscriptions

Thread needs solution

The online backups are still working though the available subscription shows an end date of 12/18/2014.

I have an available subscription of 1 year in the available subscriptions.

How do I get the available subscription to show up in the active subscription.

Thank you

0 Users found this helpful

Hi Tim,

I see that you have an open support case and according to our database the solution was provided. Can you please confirm that the problem is solved?

Thank you.