[RESOLVED] Cannot install agent for windows from server console.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I used the web installer and left the install options set to their default values on a server 2012 box. The Acronisagentwindows.msi was missing from here: C:\Program Files\Common Files\Acronis\RemoteInstaller\38350 which prevents me from installing the agent from the server. So I extracted it and put it in that folder.

I'm running into another problem now. When I try to install the windows agent from the management console for some reason it's greyed out.

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Fri, 12/13/2013 - 16:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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So I started the web service and when I go to the acronis server webpage I get this message.

Acronis Backup & Recovery 11.5
Windows components

There are no registered components.

To be able to use the webpage, install Components for Remote Installation on the machine where the management server is installed.

Fri, 12/13/2013 - 16:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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 Hello John,

thank you for posting, I'll be glad to help you.

In order to be able to install the Acronis Backup & Recovery 11.5 Agent for Windows the Acronis Backup & Recovery 11.5 Agent Core component has to be installed as well (see here the full list of components). Extract the AcronisAgentCore.msi component and copy it to the RemoteInstaller folder. Then you will be able to select it for remote installation. Same is applicable for the management server Web page.

Let me know if you have other questions.

Thank you,

Tue, 12/17/2013 - 17:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dmitry Zelensky wrote:

 Hello John,

In order to be able to install the Acronis Backup & Recovery 11.5 Agent for Windows the Acronis Backup & Recovery 11.5 Agent Core component has to be installed Extract the AcronisAgentCore.msi component and copy it to the RemoteInstaller folder.

In my first post I said "The Acronisagentwindows.msi was missing from here: C:\Program Files\Common Files\Acronis\RemoteInstaller\38350 which prevents me from installing the agent from the server. So I extracted it and put it in that folder."

Before I did this I didn't even see the option to install the agent, now I see the option but it's greyed out.

Tue, 12/17/2013 - 20:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 12

I did see this in the manual, http://www.acronis.com/support/documentation/ABR11.5/index.html#3917.ht…
After the installation, you can register the components on the management server or remove them from it, through the management server's interface.
Where do I do this? Maybe this is why it's greyed out?

Tue, 12/17/2013 - 20:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I fixed it. I think the problem was that the "AcronisAgentCore.msi" was missing so I put that in the remoteinstaller/version#/ folder and when I select the windows agent the core agent is also selected.

Tue, 12/17/2013 - 20:55