Specific offsite backup fails

Thread needs solution
DLINFNLTeamPlatform@infratects.com
Beginner
Posts: 5
Comments: 3

Dear Acronis,

Currently we have Offsite backups and one specific is failing.

- I already re-added the Storage node from the other Acronis machine (the machine where the backups are saved)

- As a test I also created new job, did not work

This is the error message given:

---------------------------------------------------------------------------------------------------------------------------------

Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_44421
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b54
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_44421
Message: Failed to get archive URIs from location 'arl:/BBA549BE-1CE3-49A3-AD63-AE4D4297CAC3/B0A0F65D-CD4E-43A7-BD15-B5F3506EEF19'.
--------------------
Error code: 3
Module: 173
LineInfo: 1fb741a8992b2bd0
Fields:  $module : disk_bundle_vs_44421
Message:
--------------------
Error code: 38
Module: 173
LineInfo: 1c13eceb383289c1
Fields:  ServiceID : 34, $module : service_process_vs_44421
Message: Failed to connect to service 'ASN'. Destination host '10.128.192.21' is unreachable or a firewall may be blocking the connection.
---------------------------------------------------------------------------------------------------------------------------------

 

Any idea?

Much appreciated!

David

 

Sat, 08/18/2018 - 12:03
0 Users found this helpful
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Posts: 250
Comments: 7092

Hello David,

thank you for your posting! Hm, in my experience this error message usually indicated some issues with connection between components. Interruptions in the connection may be caused by

  • different build versions on components - make sure all Acronis components are on the same build - better to install the latest update
  • necessary ports blocked by Firewall - check out https://kb.acronis.com/brandmauer You may want using the telnet https://kb.acronis.com/content/7503 to test availability of ports
  • to exclude any issues with DNS, on the machine with Agent open  \windows\system32\drivers\etc\hosts and add the IP address of ASN 

If the issue still persists, I'd recommend raising a support ticket for the more in-depth investigation.

Thank you! 

 

Wed, 08/22/2018 - 14:21
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