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Tape Backup is slow now

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After a update of acronis binaries, the tape backup takes now a day versus 2 hours before. In the attached screens you see the progress most time empty (progress1.png) some times the other screen pops up with data in (progress2.png). What can I do to speed up the thing aggain?

Attachment Size
progress2.png 128.83 KB
progress1.png 110.65 KB
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Posts: 0
Comments: 29

Hello, Marc.

Please call our support to localize the issue.

You are funny! They said: I can't get help with an expired subscription:-(
That's the reason for me to contact the forum!

Hi Marc,
as far as I see at the moment you have an active support program and there is already an open support case in our system. Please be sure that we'll do our best to help you as soon as possible!
The thing is, that troubleshooting of such issues usually requires gathering big amount of information from the affected environment. It is not possible in forum and that is why we recommend conducting an investigation within a support case.
Thank you for your understanding!