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Tape based vault

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Hi all,

I'm Acronis partner and i was in customer implementing Acronis advanced 11.7 to backup data on HP tape library HP Ultrium 6-SCSI, it's direct attached to acronis server located on storage node, now my problem is when i added managed vault and choosing tape it's asking me for tape credentials but there is no credential on tape it should work without asking for credentials and always giving me the attached screenshot.

 

Error code:

Manual search in Acronis Knowledge Base is available at: 
http://kb.acronis.com/errorcode/
Event code: 0x00040014+0x00040014+0x009A0008+0x00AD0003+0x00AD0003+0x00AD0003+0x00040014+0x00030436

Thanks in advance.

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Posts: 250
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Hello ACC,

Thank you for your posting! As far as I can see, there is an open support ticket for this issue and the support engineer suggested to use Domain credentials for Acronis Management Server Service, Acronis Storage Node Service and Acronis Managed Machine Service. Could you please share the results, does the issue still persist?

Thank you,