There are activities that need user interaction: 1

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Beginner
Posts: 1
Comments: 3

Hi,

I don't know what happend but I can't do a recovery anymore.

From the beginning:

* Bought 2 licenses in January for test on education laptops
* Installed on one laptop and did a backup and stored it in Acronis Secure Zone (on the laptop)
* Activated the F11 boot options
* Did some changes on laptop and did a recovery via F11, everything oki-dokie
* Yesterday I wanna do a new recovery and it's completely impossible, from the same backup
* When I choose recovery and do all the konfiguration and hit OK I get this message:

There are activities that need user interaction: 1
Recovering disks/volumes (Machine: 'Localhost'; Task: 'MyRecovery_1'
Restart is required: A restart is required to complete this operation. Note that the operation will be canceled if you choose not to reboot now.

What interaction do I have to do? It doesn't say anything more than I need to do a reboot. If I reboot and do the same thing again, the same interaction pops up.

And a message about snapshoot couldn't be done also pops-up when I do a backup. That is also a new issue.

Doesn't matter if I use bootable UBS stick or F11 option, I get the message anyway

I removed every backup and uninstalled Acronis, then a new fresh installation of Acronis this morning and used an USB stick to make a new backup. Once that one whas finished I rebooted the computer with USB stick and tried to do a recovery, doesn't work, same messages again.

Using this version: AcronisBackupAdvanced_11.5_43916_en-EU

Thanks in advanced.
Torbjörn Törnqvist

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Thu, 04/23/2015 - 09:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Tobbe,

Usually, this interaction is seen when doing a system restoration from Windows itself and the reboot is required because we need to overwrite the files currently open on the disk.

I've personally never seen this type of reboot request from a restore via the bootable media, but the cause is probably similar: we cannot write to the disk target for some reason (no access or it is locked by something).

Could you check to make sure nothing is being write-protected, for example? Also, if you are restoring a Windows system, make sure that the media is set to a Windows representation.

Thu, 04/23/2015 - 18:30
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Hi, and thanks for your answer

What do you mean by "...set to a Windows representation"?

If I boot up the computer with a USB stick no files should be open or in use in Windows, right? The backup I did yesterday went OK, no error or popup messages so I thought that a restore via USB stick also should be OK, but it didn't.

I'm gonna take another education laptop and do another test and see how that one act.

To be continued...

Thanks again for the support
//Tobbe

Fri, 04/24/2015 - 05:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Hi,

Now I know what I did wrong. Silly me. I checked marked even Acronis Secure Zone partition when I do a recover, that's why I got the message I guess. I tried this without check mark ASZ two times on two laptops and no errors what so ever pops up. Yay!

//Tobbe

Fri, 04/24/2015 - 08:03