Trying to install Advanced Server 11.5 upg to remote SQL server, fails

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Posts: 3
Comments: 2

I am installing the mangement components on one machine and I want to use a remote SQL server. This is getting installed on Server 2008 R2 and the remote SQL Server is SQL 2008 (on Server 2008 R2). It only gets as far as installing the license server then craps out.
Code: 08356355
Line Tag:0x5538f731ab695dd
Message:

Suberror:
Code:01
Line tag: 0x60ae23eb1e04dfd7
Message: Query 'SELECT SUBSTRING(physical_name,1,CHARINDEX
(N'master.mdf', LOWER(physical_name)) -1)FROM master.sys.master_files WHERE
database_id=1 AND file_id=1'didn't return any record.

Looks like it is trying to access the Master db. I put the service account in the administrators group on the SQL server and the Management Server. See attached log. PLEASE HELP!
Alan.Raczek1@us.army.mil

Mon, 01/21/2013 - 15:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Alan Raczek,

Thank you for posting this problem in our forum. I am happy to assist you.

Most common issues here are the used credentials. Please ensure that the SQL instance can manage SQL and Windows authentication methods. Please accept the preset name ACRONIS for the new instance. Is there a reason that speaks again installing the Acronis Management Server component directly on the machine, where the SQL server itself is running?

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Tue, 01/22/2013 - 08:22
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