Unable to backup mailboxes and Information store

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 0

This is the error code when I try to backup my mailboxes:

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 14-9-2012 13:30:39
Backup plan: Backup 14-9-2012 10:41:33
Task: Simple backup
Code: 5.963.787(0x5B000B)
Module: 91
Owner: administrator@ZIDO
Message:
Cannot open public folder or mailbox 'arx://is/First%20Storage%20Group/Mailbox%20Database/U02%40zido.local'.
Additional info:
--------------------
Error code: 11
Module: 91
LineInfo: 8011dbdf6cb648b8
Fields: $module : arx_agent_fork_vs_32256
Message: Cannot open public folder or mailbox 'arx://is/First%20Storage%20Group/Mailbox%20Database/U02%40zido.local'.
--------------------
Error code: 205
Module: 91
LineInfo: 6e7416d91ae1b6c5
Fields: $module : arx_agent_fork_vs_32256
Message: Failed to create a MAPI profile. HRESULT: -2147221227.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147746069, $module : arx_agent_fork_vs_32256
Message: Unknown Win32 error
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x005B000B+0x005B00CD+0x0000FFF0+0x80040115

--------------------

Fri, 09/14/2012 - 12:13
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 7

I was getting the same error. There was no public folder in Exchange. What I had to was go in to Exchange and create a public folder. That fixed the problem.

Sun, 09/16/2012 - 01:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Robert and Angel,

Thank you for posting.

I would appreciate if you could let me know if this article resolves the issue that you reported.

Please let me know if you need additional help.

Thank you.

Wed, 10/10/2012 - 11:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 4

I am having the same problem, its not fixed it for me, i can backup up the infomration store but not the mailboxes.

Tue, 11/06/2012 - 15:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 7

The article you mention did not fix the problem. The research I found I found indicated that a public folder needed to be created. Which is what I did and that fixed the probem.

Tue, 11/06/2012 - 15:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 4

Do you have any details for the public folder, i have created one under Default Public Folder and called it Public folder, however i am unsure as to what to put for the Path.

Tue, 11/06/2012 - 15:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 4

Yes, thats what i put, but it still does the same, it errors with the line below, but there is a line for all the mailboxes

Cannot open public folder or mailbox 'arx://is/First%20Storage%20Group/Mailbox%20Database

Tue, 11/06/2012 - 15:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 4

I have restarted everything, including the whole server, its just not having it, also when i created the public folder it prevented any emails from being sent or received, i had to remove it in order to use email again.

Thu, 11/08/2012 - 12:25