Unable to see Centralized Vault when connecting Storage Node from Remote Site (WAN)
Hi,
I had setup a Centralized Vault (Vault1) with deduplication ON.
In a local LAN environment, i am able to select Vault1 as the destination when creating a backup task.
However, when trying to setup a backup tast from a remote computer (WAN),i am unable to see this Vault1 from the Storage Node drop down. i am able to login remotely to the storage node but unable to see any drop drop Vaults under it
Could you please advice if theres any steps that i missed out in setting up the Storage Node.
Thank you.

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Hi Vasily,
I am able to ping the ASN machine from the remote side.
Just to make sure, i also added the DNS name and ip into the hosts file.
But unfortunataly, the end results is the same. i am still unable to see the centralized vaults. No vault is listed when i click on the drop down under the ddns name.
Any other solutions?
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Hi,
In this case it makes sense to contact our support team for assistance. We'll need to review your particular environment setup and analyze it + logs in order to figure out what could be the problem. Without additional information it's really hard to guess.
Thank you.
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Best regards,
Vasily
Acronis Virtualization Program Manager
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