Unable to update Acronis Backup from 11.7.44421 to 11.7.50064

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Posts: 1
Comments: 1

Hi, hope somebody can help me with the right advice.

Because new company policies, I had to update the Acronis Backup version installed on my laptop (11.7.44421) to 11.7.50064.

These are the step I followed:

  1. I have launched "AcronisBackup_11.7_50064_en-EU.exe" and choosed the “Update” option.
  2. After some minutes, Bootable Media Builder, Command Line Tool, Management Console and Tray Monitor were processed successfully, but suddenly the update process stopped and a warning message about a damaged or corrupted Windows registry value popped up (unfortunately I didn’t take a screenshot of that message). Only choice was to click "Cancel".
  3. I decided to try again choosing option “Uninstall” instead of “Update”, but again I get same warning message. Looking at Control Panel -> Programs and Features I see that both "Acronis Backup 11.7 Agent Core" and "Acronis Backup 11.7 Agent for Windows" has yet to be removed from system. Bootable Media Builder, Command Line Tool, Management Console and Tray Monitor were actually removed.
  4. Then I downloaded and launched "cleanup_tool_x32.exe". "Acronis Backup 11.7 Agent Core" removal fails (message "Failed 1603") while "Acronis Backup 11.7 Agent for Windows" removal was successful.

Before reboot I ckecked out

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}

accordingly as suggested into https://kb.acronis.com/abr115cleanuptool then I reboot.

Unfortunately, my laptop did not restarted. Just before Windows GUI, I saw a BSOD for half a second, and that's it. Only way to get out has to press F8 and choose "Last Know Good Configuration".

Now I am throwback at the end of step 3. How can I get out of this?

thanks in advance for your help.

Wed, 10/03/2018 - 22:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Claudio,

I'd suggest applying the Microsoft FixIt tool from and then running the Cleanup utility. 

Tue, 10/09/2018 - 14:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hello,

I am sorry for the long delay of my answer. Anyway, I have fixed the issue I posted. I applied your suggestions, no luck. After investigation, I decided to make new user profile. After that I had installed "AcronisBackup_11.7_50064_en-EU.exe" without any issue. My Windows User profile was somehow corrupted, eventually.

Thanks for helping

 

Wed, 12/12/2018 - 23:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092
Claudio Guenzi wrote:

Hello,

I am sorry for the long delay of my answer. Anyway, I have fixed the issue I posted. I applied your suggestions, no luck. After investigation, I decided to make new user profile. After that I had installed "AcronisBackup_11.7_50064_en-EU.exe" without any issue. My Windows User profile was somehow corrupted, eventually.

Thanks for helping

Claudio, thank you for taking the time to share the final solution with the community! I'm sure this thread will be helpful for others, as issues with corrupted Windows profiles are always tricky  

Thu, 12/13/2018 - 13:44
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.