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Activation Issues

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I had to re-install Backup 12 (on premise) on our exchange server. All went well until I went to create an Exchange data backup. It said I needed to enter a key. We have 2 servers using Acronis and 2 keys. I entered both keys and synced with my account. It said it was succesful. I then closed out Acronis, re-opened it, went through the process to create exchange backup and it is still saying I need a key. I have tried syncing each key individually with the same results. How can I get my keys to activate so I can create a backup?

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Posts: 22
Comments: 3800

Hi William,

You should check the licenses assignment from Settings->Licenses section of web console. Most likely you'll need to un-assign the licenses since it may be assigned to "old" resource (to old installation of Acronis on Exchange server) which was uninstalled, so this is why the new agent cannot reclaim a license. If you need assistance with this process please contact our support team for assistance.

Thank you.