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Agent for VMWare (Virtual Appliance) hangs

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Hello,

as Volker already has mentioned in https://forum.acronis.com/forum/124774 beside other issues, I have similar problems regarding the agent for VMWare appliance.

In the appliance itself, the Management server is shown as "registered", but

.) No action can be performed in the appliance interface, not even rebooting it.
.) The management server cannot connect to the agent, neither for backing up machines nor to browse some archive.

Anybody with similar experience or - even better - some solution? Furthermore, the email status report works or works not, perhaps somebody's rolling the dice inside. This renders the backup software highly unreliable, because no warnings or errors are sent in case. To be honest, I'm quite disappointed about such major issues in a final software version, we don't speak about any adventurous alpha or beta program!

Martin

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Hi,

lets collect some more details, as Volker has the same issue.

- Where is the AB12 Appliance deployed? (cluster, directly to host, is it standalone host or HA configured, ...)

- Which type of storage at the host? (DAS, iSCSI, VSAN)

- Is additional storage attached to the appliance and used for logs/backups?

- Which type of IP network? (subnet /24 [255.255.255.0], VLANs)

Meine Appliance ist auf einem standalone Host, kein HA, kein Cluster.

Der VM-Storage ist direkt über SCSI im Host.

Der Sicherungsstorage ist über ein QNAP-NAS im gleichen lokalen Netz über NFS-Freigabe in den VM-Host eingebunden.

Mein Netzwerk ist 172.17.9.xxx/24 ohne VLAN, meine Management-Server steht in einer anderen Filiale im 172.17.89.xxx/24, dazwischen ist eine 20MBit-Verbindung.

Die vorherige AB11-Appliance (mit 500GB-Sicherungsdatei=Sicherungsstorage auf dem NAS) lief über Jahre hinweg fehlerfrei auf dem gleichen Host - diese ist aktuell abgeschalten, über die gleiche NAS ist eine weitere 500GB-Sicherungsdatei (= derSicherungsstorage) für die AB12-Appliance eingerichtet

 

 

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Posts: 22
Comments: 3800

Volker, Marin,

Have you tried contacting our support team for assistance? If yes, then please let me know the support ticket ID, if not then definitely it's time to do so. I've not seen yet problems related to appliance UI hung up - that's something new and likely related to particular appliance configuration, but it's quite hard to guess without having access to the environment, so processing through support will be required.

Thank you.