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backup failed due to restart of service

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Using Backup 12 licenced on windows 10 (64 bit) and my backups have stopped with message "backup failed due to restart of service".

Has anyone else had this problem and how do i fix it?

It appears to have occured after a windows 10 cumulative update.

have had trouble with online chat with Acronis support and will keep trying but in the meantime can anyone help me i need to get my backups up and running again before xmas

John

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Hello, John

I am escalating this to support to expediate resolution for your case. Have you been provided with case ID by Acronis support?

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Posts: 250
Comments: 7092

Hello John,

Please accept our apologies for the inconveniences caused by the temporary issues with the Live Chat system. We've registered a support ticket for you, the ticket ID for reference is 02849712. Our support engineers are already working on the issue.

Thank you,

Hi John,

It might be the new Windows feature "Restart Outside of Active Hours" has been triggered. Have seen this also on Windows Server 2012.

See http://www.howtogeek.com/264325/how-to-set-active-hours-so-windows-10-wont-restart-at-a-bad-time/ for details.