Error code 0x00F90004+0x0273001E+0x02730024
When trying to configure a new backup plan, I get this error.
Dml::AsyncServer::State::JobPool
Access to the security sensitive data is rejected due to a malformed security of the current process. If you see this error, it usually means that the service user of the current service has been changed unexpectedly.
Error code 0x00F90004+0x0273001E+0x02730024
I tried restarting all of the Acronis services but no help.
Does anyone know how to solve this?
Thanks.
Thank you for your propmt reply!
I suppose that wasn't it. I cleared the cache and finally cleared all history.
Even rebooted and tried in a different browser. All the Acronis services are running.
I realize I did not post the entire error last time. Who knows, maybe this will help.
-------------
Dml::AsyncServer::State::JobPool
Access to the security sensitive data is rejected due to a malformed security of the current process. If you see this error, it usually means that the service user of the current service has been changed unexpectedly.
Error code 0x00F90004+0x0273001E+0x02730024
Sep 20, 2016, 10:16 AMMore details
Access to the security sensitive data is rejected due to a malformed security of the current process. If you see this error, it usually means that the service user of the current service has been changed unexpectedly.
Date and time
Sep 20, 2016, 10:16:03 AM
Code
0x00F90004+0x0273001E+0x02730024
Module
249
Message
Dml::AsyncServer::State::JobPool
Additional info:
------------------------
Error code: 4
Module: 249
LineInfo: 0x20F14F64DE1ECC8C
Fields: {"$module":"management_server_vsa64_3602"}
Message: Dml::AsyncServer::State::JobPool
------------------------
Error code: 30
Module: 627
LineInfo: 0x53CBDF9001739FB8
Fields: {"$module":"access_manager_vsa64_3602"}
Message: Cannot load access information from the user profile with ID '23002D64-E4A6-493D-AA18-BEC82B304E98', entry ID: 'A021989C-4AFB-BB87-9BE1-B646305FF268'.
------------------------
Error code: 36
Module: 627
LineInfo: 0x53CBDF9001739FB3
Fields: {"DataOwnerName":"HTX-BACKUP\\AMS User 2","ProcessUserSID":"S-1-5-21-3004407944-765933930-543972008-500","$module":"access_manager_vsa64_3602","ProcessUserName":"CTNHQ\\C****n","DataOwnerSID":"S-1-5-21-2456154944-2655598206-1769332630-1012"}
Message: Access to the security sensitive data is rejected due to a malformed security of the current process. If you see this error, it usually means that the service user of the current service has been changed unexpectedly.
It seems to be related to an issue reported recently. See for reference: https://forum.acronis.com/forum/126255 .
Please try to create a backup plan using the same user which has been used for installing AB12 Management Server as a workaround.
The problem has mysteriously gone away by itself. I logged in to the target machine to be sure the services were running. They were running, but when I logged out, I was able to create a new backup job for it.
Very odd.
Thanks for all your help.
If someone else has this problem, by the way, this was not a username issue. I log in to the computer with a domain admin username, and then I log in to Acronis Management Console with that same user name.
The dialog popped up as soon as I try to save the name of a new backup job.