Licence problem (upgrade from 11.7 and clean install)

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

Hi, i have purchased a upgrade licence of Acronis Backup v12 Build 3602 (from my Acronis Backup 11.7). After installation i have noticed some missing functionality (such restore on virtual machine, disk utility and tib mounting), but the worst problem is licence activation system.
I'm using a Windows 10 professional pc with online Microsoft account. My Acronis account share the same email address, BUT different password. 
Installing Acronis backup 12 i need to insert in web interface my pc user and login (email and password from Microsoft account): acronis backup seem to work,but with no access to Acronis Cloud storage. After inserting my Acronis account data  i see the acronis cloud storage, BUT acronis Backup switch to unregistered mode and there are no way to reactivate (via acronis account sync  or manual serial code inserction).
Actually i have reinstalled (clean install) Acronis backup 12 twice and this problem is recurring (using IE 11, Chrome 53 and Firefox 48): after Acronis Cloud Storage activation i cannot use anymore Acronis Backup 12 .
Actually i have reinstalled Acronis Backup 11.7: more stable and with more functions.

A optional, standalone and not web based interface will be useful also: the web interface is terrible.

Fri, 09/16/2016 - 15:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 2
Comments: 233

Hi Francesco, with the new Acronis Cloud Storage you can back up an unlimited number of machines to the same capacity of the storage you had previously.

When you download and install Acronis Backup 12 on top of a previous version of Acronis Backup on a system, the setup program will automatically upgrade that system’s cloud backups to the new Acronis Cloud Storage. After a successful upgrade, simply click Backups > Cloud Storage to see your backups.

If you use clean installation, to be able to backup to the new Cloud Storage, you can upgrade legacy 11.7 Cloud Storage manually as described here: https://kb.acronis.com/content/57721

Note, the upgrade procedure is the one-way action, after upgrade, all your previous 11.7 Cloud Storage backups will be aviable in v12 version only.

Mon, 09/19/2016 - 10:29
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