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Linux server will not connect to Management Server

Thread needs solution

I've been looking for a solution, and haven't found one.  Here's my problem.  I am trying to backup an off-site Linux server to the Management Server.

The Management Server is a fully updated Windows 10 PC.  It has the latest version of Acronis Backup 12 installed.

The offsite Linux server is running Red Hat Enterprise Linux ES release 4 (Nahant Update 4) 32-bit and is missing a lot of patches.  It has the latest version of Acronis Backup 12 installed.

When I enter the IP address of the management server during the install, I can see it attempting to connect on the management server side.

Eventually it fails out with:

Status:Succeeded with warnings
Start time:Oct 26, 2016, 04:13:37 PM
Finish time:Oct 26, 2016, 04:20:06 PM
Duration:6 min

Machine 'BA089FCF-B993-4951-9E42-FEF144021240' is not appeared within 360 seconds

Status:Error
Start time:Oct 26, 2016, 04:14:05 PM
Finish time:Oct 26, 2016, 04:20:06 PM
Duration:6 min

Machine 'BA089FCF-B993-4951-9E42-FEF144021240' is not appeared within 360 seconds

Additional info:
------------------------
Error code: 11
Module: 131
LineInfo: 0x808BD79B98AFEEDA
Fields: {"$module":"abr_ams_vsa64_3622"}
Message: Machine 'BA089FCF-B993-4951-9E42-FEF144021240' is not appeared within 360 seconds

and

Additional info:

------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9534
Fields: {"$module":"management_server_vsa64_3622"}
Message: Command 'Adding machine 'IPADDRESS' to the management server' has failed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"E2979CD9-1F40-48DF-8954-32A4DD87F3D1","$module":"abr_ams_vsa64_3622"}
Message: TOL: Failed to execute the command. Adding machine 'IPADDRESS' to the management server
------------------------
Error code: 11
Module: 131
LineInfo: 0x808BD79B98AFEEDA
Fields: {"$module":"abr_ams_vsa64_3622"}
Message: Machine 'BA089FCF-B993-4951-9E42-FEF144021240' is not appeared within 360 seconds

I've tried to use the Acronis Backup launcher in the Applications -> System Tools menu on the server, but nothing happens when I click it.  If I could do a local backup of the Linux machine, that would be great too.

Ideas?

Thanks,
James

0 Users found this helpful

Hi

Please, collect sysinfo from the Linux machine and attach to this thread.

How to collect sysinfo:

acrocmd sysinfo --loc=<path to zip file>

Example:

acrocmd sysinfo --loc=/var/tmp/sysinfo.zip