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Posts: 2
Comments: 0

Hi Support Team,

I just renew the acronis, and Download Acronis Backup 12, run on WIN7

I backup all file to server, but it show"Cannot find archive"

I already uninstall the software and reinstall still have this problem. what can I do right now ?

MESSAGE

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"mms_vsa64_3689"}
Message: TOL: Failed to execute the command. Backup plan 'Entire machine to \\backupstorage\D\'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"agent_protection_addon_vsa64_3689"}
Message: TOL: Failed to execute the command. Backup plan 'Entire machine to \\backupstorage\D\'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DDE7
Fields: {"$module":"agent_protection_addon_vsa64_3689"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB719
Fields: {"$module":"agent_protection_addon_vsa64_3689","FailCount":"2"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_3689"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_3689"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 1
Module: 149
LineInfo: 0x015B308BFDEEEC03
Fields: {"$module":"disk_bundle_vsa64_3689"}
Message: Invalid parameters were specified.
------------------------
Error code: 201
Module: 161
LineInfo: 0x0B320396ADFE3BFD
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_3689"}
Message: Failed to get information about the archives.
------------------------
Error code: 212
Module: 161
LineInfo: 0x0B320396ADFE3EB2
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_3689"}
Message: Failed to find archive '\\backupstorage\D\#arl:/96D33885-548B-4378-86E9-8EF690C6A562/424B4585-465F-40BE-BC5F-13374A01CBF2/493A9E87-0C89-49C2-8AB2-FE38A5615427?archive_name%3d15-PC28.bbpos.com.hk-6A14C4C0-21B3-48B9-A5F9-32C3F2077444-FD9CE4E0-A399-4544-B17D-53442709084CA'.
------------------------
Error code: 7
Module: 161
LineInfo: 0xA110F03A4AA48D9C
Fields: {"$module":"disk_bundle_vsa64_3689"}
Message: Cannot find archive '493A9E87-0C89-49C2-8AB2-FE38A5615427'.

Thu, 05/11/2017 - 02:48
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi,

Such error may appear if the access to the backup location (\\backupstorage\d\ in your case) is unavailable from the machine which performs the backup. For example if the share is read-only the same error may be given. You should make sure that the same path can be opened for write access from the machine which is backed up . Also try accessing the backup location using the IP address instead of hostname (e.g. \\192.168.10.10\D\ ) when specifying the backup location. If nothing helps, please contact our support team for assistance.

Thank you.

Thu, 05/11/2017 - 10:40
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