Acronis 12.5 : Problem with deleting backup in local & make a backuping in cloud storage

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Beginner
Posts: 1
Comments: 2

Hi everyone,

I have two issues:

  1: I programmed a backup of my servers in local storage everyday at 12:15 AM, but eachtime i have this error " Failed to delete the backups " for one server only.

Error code: 217
Module: 161
LineInfo: 0x0B320396ADFE3D3E
Fields: {"IsReturnCode":"1","$module":"disk_bundle_tape_off_glxa64_7970"}
Message: Failed to delete the backups.

 2:I want to make a backup of my servers in storage cloud but i have this error " The specified file does not exist":

Error code: 17
Module: 4
LineInfo: 0xC8D8731CE106FA00
Fields: {"$module":"archive3_adapter_glxa64_7970"}
Message: The specified file does not exist.

N.B: you find in attachments the logs of each issue.

 

thanks for your help.

 

Attachment Size
logs backup in cloud.zip 1.16 KB
logs delete backup.zip 8.44 KB
Fri, 01/05/2018 - 10:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi,

The issue is related to backup format version 12 vs particular environment specifics. We have currently a couple of opened cases with similar symptoms and these issues are under investigation by our support and development teams (internal IDs for reference: TTASK-21757 + TTASK-21163). You should contact our support team and submit a new ticket so that we can collect more details from your environment and make sure that the root cause of the issue is fixed for all our customers.

P.S. The temporary workaround for the problem would be to create a new backup plan and change the Backup Options->Backup format-> to "Version 11" in order to generate a new backup archive in old format which should be free from such problems.

Thank you.

Tue, 01/09/2018 - 15:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Vasily,

Thank you for your answer, i made the changes as you requested

The backup is launched, we are waiting for its end.

I'll keep you informed of the result.

Many thanks

 

Wed, 01/10/2018 - 17:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Vasily

The backup on the Acronis Storage Cloud is working with the '' Version 11 '' instead of '' Automatic selection '' modification.

Thank you for your help,

Wed, 01/10/2018 - 17:55