Acronis Advanced Backup 12.5 Error Codes 0x02760003+0x0273000D+0x00260002
Hello,
I've been working with Acronis Advanced Backup 12.5 for a short period of time as I've migrated from 11.7 and trying to find out what exactly isn't working out right here:
URI is invalid: Incorrect symbol encountered.
Date and time
Jun 16, 2017, 05:15:54 PM
Code
0x02760003+0x0273000D+0x00260002
Module
630
Message
Cannot get access to the user profile.
Additional info:
------------------------
Error code: 3
Module: 630
LineInfo: 0xD148E23EE109DDC9
Fields: {"$module":"dms_provider_glxa64_7048"}
Message: Cannot get access to the user profile.
------------------------
Error code: 13
Module: 627
LineInfo: 0xE839411589F18A28
Fields: {"$module":"access_manager_glxa64_7048"}
Message: Access violation in module 'libdms_provider.so' at line '0xd148e23ee109ddc9', executable: 'product.bin'.
------------------------
Error code: 2
Module: 38
LineInfo: 0xEA40B4277FBFB9ED
Fields: {"string":"[","$module":"dms_provider_glxa64_7048"}
Message: URI is invalid: Incorrect symbol encountered.
Not sure what the error is as there is absolute no documentation of error codes whatsoever from either Acronis or floating about somewhere online.

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In reply to Hello Derick,… by truwrikodrorow…

Hello Igor,
Any suggestions?!
***
Error
DATE AND TIME
Jun 29, 2017, 11:08:41 AM
MODULE
309
MESSAGE
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361","$module":"management_server_vsa64_7048"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361","$module":"ams_backup_assistant_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4","$module":"management_server_vsa64_7048"}
Message: TOL: Failed to execute the command. Protecting
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4","$module":"ams_protection_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Protecting
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"41830509-FCA4-4B3A-9978-3D00462DE006","$module":"ams_protection_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Deploying backup plan
------------------------
Error code: 2
Module: 630
LineInfo: 0x750572590D9BC3F4
Fields: {"$module":"ams_protection_addon_vsa64_7048"}
Message: Cannot modify user profile.
------------------------
Error code: 13
Module: 627
LineInfo: 0xE839411589F18BA5
Fields: {"$module":"access_manager_vsa64_7048"}
Message: Access violation in module 'ams_protection_addon.dll' at line '0x750572590d9bc3f4', executable: 'ManagementServer.exe'.
------------------------
Error code: 22
Module: 627
LineInfo: 0x53CBDF900173A19C
Fields: {"ResourceType":"location","ResourceAddress":"bsp://MYKSANAL.myk.local/Backup","ProfileID":"32E95E91-39F4-6053-9CE4-0DA7E86C8B81","$module":"access_manager_vsa64_7048"}
Message: Failed to add account in user profile.
------------------------
Error code: 11
Module: 606
LineInfo: 0x2A0CF3E48ECE3369
Fields: {"path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred","$module":"access_manager_vsa64_7048"}
Message: Cannot open file.
------------------------
Error code: 17
Module: 4
LineInfo: 0xF35F747B3B21F78B
Fields: {"path":"\\\\?\\C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred","function":"OpenFileW","$module":"access_manager_vsa64_7048"}
Message: The specified file does not exist.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"code":"2147942402","$module":"access_manager_vsa64_7048"}
Message: The system cannot find the file specified
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Hello Adam,
Was this after updating from a previous version?
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Yes Igor
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Hi Adam,
Please see my comment in the other thread: https://forum.acronis.com/forum/acronis-backup-125/after-upgrading-117-125-acronis-backup-does-not-work
There is a workaround available which should help.
Thank you.
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Hi,
I formatted the server, then install freshly acronis backup 12.5.7048.
I cannot add a local storage which is attached from storage by FC.
I can backup to \\d:\backup.... (by adding shared folder)
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Adam, can you please clarify what happens when you try to add FC storage as backup location? Do you get any errors? It should be accessible just like any other local folder. If you plan to use this storage as backup location to save backups from other devices in network then you either need to create a managed location on it (Storage Node) or share it over network and access it as an SMB share.
Thank you.
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