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Acronis Advanced Backup 12.5 Error Codes 0x02760003+0x0273000D+0x00260002

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Hello,

 

I've been working with Acronis Advanced Backup 12.5 for a short period of time as I've migrated from 11.7 and trying to find out what exactly isn't working out right here:

 

URI is invalid: Incorrect symbol encountered.

 

Date and time

Jun 16, 2017, 05:15:54 PM

 

Code

0x02760003+0x0273000D+0x00260002

 

Module

630

Message

Cannot get access to the user profile.

Additional info:

------------------------
Error code: 3
Module: 630
LineInfo: 0xD148E23EE109DDC9
Fields: {"$module":"dms_provider_glxa64_7048"}
Message: Cannot get access to the user profile.
------------------------
Error code: 13
Module: 627
LineInfo: 0xE839411589F18A28
Fields: {"$module":"access_manager_glxa64_7048"}
Message: Access violation in module 'libdms_provider.so' at line '0xd148e23ee109ddc9', executable: 'product.bin'.
------------------------
Error code: 2
Module: 38
LineInfo: 0xEA40B4277FBFB9ED
Fields: {"string":"[","$module":"dms_provider_glxa64_7048"}
Message: URI is invalid: Incorrect symbol encountered.

 

Not sure what the error is as there is absolute no documentation of error codes whatsoever from either Acronis or floating about somewhere online.

0 Users found this helpful

Hello Derick,

This error message is mostly straight forward. The product encountered an unexpected symbol it couldn't parse. For example, we had a bug where SFTP browsing failed with this message if the path contained > or < symbols.

Could you clarify what you are doing when you get this message?

Thank you!

In reply to by truwrikodrorow…

Hello Igor,

Any suggestions?!

***

Error

DATE AND TIME

Jun 29, 2017, 11:08:41 AM

MODULE

309

MESSAGE

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361","$module":"management_server_vsa64_7048"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361","$module":"ams_backup_assistant_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4","$module":"management_server_vsa64_7048"}
Message: TOL: Failed to execute the command. Protecting
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4","$module":"ams_protection_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Protecting
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"41830509-FCA4-4B3A-9978-3D00462DE006","$module":"ams_protection_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Deploying backup plan
------------------------
Error code: 2
Module: 630
LineInfo: 0x750572590D9BC3F4
Fields: {"$module":"ams_protection_addon_vsa64_7048"}
Message: Cannot modify user profile.
------------------------
Error code: 13
Module: 627
LineInfo: 0xE839411589F18BA5
Fields: {"$module":"access_manager_vsa64_7048"}
Message: Access violation in module 'ams_protection_addon.dll' at line '0x750572590d9bc3f4', executable: 'ManagementServer.exe'.
------------------------
Error code: 22
Module: 627
LineInfo: 0x53CBDF900173A19C
Fields: {"ResourceType":"location","ResourceAddress":"bsp://MYKSANAL.myk.local/Backup","ProfileID":"32E95E91-39F4-6053-9CE4-0DA7E86C8B81","$module":"access_manager_vsa64_7048"}
Message: Failed to add account in user profile.
------------------------
Error code: 11
Module: 606
LineInfo: 0x2A0CF3E48ECE3369
Fields: {"path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred","$module":"access_manager_vsa64_7048"}
Message: Cannot open file.
------------------------
Error code: 17
Module: 4
LineInfo: 0xF35F747B3B21F78B
Fields: {"path":"\\\\?\\C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred","function":"OpenFileW","$module":"access_manager_vsa64_7048"}
Message: The specified file does not exist.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"code":"2147942402","$module":"access_manager_vsa64_7048"}
Message: The system cannot find the file specified

Hello Adam,

Was this after updating from a previous version?

Yes Igor

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Adam,

Please see my comment in the other thread: https://forum.acronis.com/forum/acronis-backup-125/after-upgrading-117-125-acronis-backup-does-not-work

There is a workaround available which should help.

Thank you.

Hi,

 

I formatted the server, then install freshly acronis backup 12.5.7048.

I cannot add a local storage which is attached from storage by FC.

I can backup to \\d:\backup.... (by adding shared folder) 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Adam, can you please clarify what happens when you try to add FC storage as backup location? Do you get any errors? It should be accessible just like any other local folder. If you plan to use this storage as backup location to save backups from other devices in network then you either need to create a managed location on it (Storage Node) or share it over network and access it as an SMB share.

Thank you.