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Acronis Backup

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Hello, I am still having problem with hyper server and virtual server backup. I cannot backup entire computer while I am trying to backup IBM Notes virtual server (it always freeze at 70%).

While I am making VM harddisks backup, hyper is unavailable with other virtual server. Restart over llo is only one possible help. But... Notes server with backup at the moment is active.

Do you know where is the problem, please?

 

And can you give me detailed information to the attched picture? There will be consequences, probably, but I have no information about it. 

 

Thank you, rgds Milan

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Posts: 22
Comments: 3800

Hi,

It's hard to say anything definite without checking the backup log file + it's unclear where you run the Acronis VSS Doctor utility shown on the screen shot - is it from Hyper-V host itself or from inside the guest OS of the affected VM? The best way to proceed would be to investigate the problem with our support team involved - remember to collect Acronis system report from the Hyper-V host (see https://kb.acronis.com/content/58301) - it will contain the logs and other diagnostic data required for analysis.

Thank you.