Acronis Backup 12.5 backups errors "You do not have access rights to this file"

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello,

After recent upgrade of Vmware ESXI server, all my backups are failing with "You do not have access rights to this file" error message.

I upgraded my Acronis 12.5 to build 10130 , as well as updated the acronis appliance agent to  10130 build as well, but still the same. The error message suggests deleting snapshot problems, but in vCenter I can see that there are no hanged snapshots. Can you please advise

Attached below is my activity logs

 

2018-06-01T12:51:40:610+02:00 140313162557184 I0135003A: User is running command. Command=Backup plan 'Backup all to network SMB'; User=root; clientProfileID=FCEF6A6B-9135-28A0-0461-059A198BB1A8; clientSessionID=27DEB19E-5381-46CF-BE3B-BA1CE9BF7271
2018-06-01T12:51:40:625+02:00 140313162557184 I00000000: I00000000: GetCachedMachineNameFromRegistry: from registry <acronis-agent>
2018-06-01T12:51:40:626+02:00 140313162557184 I00000000: I00000000: GTOB: acquiring root ite
2018-06-01T12:51:40:627+02:00 140313162557184 I00000000: I00000000: GTOB: root item acquired successfull
2018-06-01T12:52:02:007+02:00 139995317389056 I0135003A: User is running command. Command=Backing up; User=root; clientProfileID=FCEF6A6B-9135-28A0-0461-059A198BB1A8; clientSessionID=27DEB19E-5381-46CF-BE3B-BA1CE9BF7271
2018-06-01T12:52:02:282+02:00 139995317389056 I00000000: I00000000: Backup Inclusions list
2018-06-01T12:52:02:282+02:00 139995317389056 I00000000: I00000000: core_tes
2018-06-01T12:52:02:282+02:00 139995317389056 I00000000: I00000000: Archive: //ftpback-rbx4-83.ovh.net/ns3050717.ip-137-74-200.eu/\core_test-9ED2686C-9FB8-4DF3-A5F3-DEED0D21AFCD-503BA383-92D0-7B6B-A14A-17D96E67F3EA
2018-06-01T12:52:02:365+02:00 139995317389056 I00BD0000: Backing up virtual machine 'vm:503ba383-92d0-7b6b-a14a-17d96e67f3ea?type%3dvmwesx'.
2018-06-01T12:52:02:778+02:00 139995317389056 I0135003A: User is running command. Command=Preparing for backup of virtual machine; User=root; clientProfileID=FCEF6A6B-9135-28A0-0461-059A198BB1A8; clientSessionID=27DEB19E-5381-46CF-BE3B-BA1CE9BF7271
2018-06-01T12:52:02:450+02:00 139995317389056 I0135003A: User is running command. Command=Selected agent: acronis-agent; User=root; clientProfileID=FCEF6A6B-9135-28A0-0461-059A198BB1A8; clientSessionID=27DEB19E-5381-46CF-BE3B-BA1CE9BF7271
2018-06-01T12:52:02:450+02:00 139995317389056 I0135003B: Command has completed successfully. Command=Selected agent: acronis-agent; 
2018-06-01T12:52:09:534+02:00 139995317389056 I00950000: Selected Changed Block Tracking mode: 'Enable and use CBT'.
2018-06-01T12:52:15:916+02:00 139995317389056 I00950000: Changed Block Tracking has been enabled for virtual machine 'core_test'.
2018-06-01T12:52:16:442+02:00 139995317389056 I00530000: VixDiskLib 6.5.0 will be used.
2018-06-01T12:52:18:180+02:00 139995317389056 I0135003A: User is running command. Command=Creating application-consistent (VSS) snapshot; User=root; clientProfileID=FCEF6A6B-9135-28A0-0461-059A198BB1A8; clientSessionID=27DEB19E-5381-46CF-BE3B-BA1CE9BF7271
2018-06-01T12:52:18:181+02:00 139995317389056 I00490000: Creating application-consistent snapshot 'Acronis_Fri Jun  1 12:52:18 2018
'...
2018-06-01T12:52:18:016+02:00 139995317389056 I0135003B: Command has completed successfully. Command=Preparing for backup of virtual machine; 
2018-06-01T12:52:24:458+02:00 139995317389056 I0135003A: User is running command. Command=Collecting virtual machine metadata; User=root; clientProfileID=FCEF6A6B-9135-28A0-0461-059A198BB1A8; clientSessionID=27DEB19E-5381-46CF-BE3B-BA1CE9BF7271
2018-06-01T12:52:24:820+02:00 139995317389056 I00530000: VixDiskLib NBD compression 'zlib' will be used if possible.
2018-06-01T12:52:24:253+02:00 139995317389056 I0135003B: Command has completed successfully. Command=Creating application-consistent (VSS) snapshot; 
2018-06-01T12:52:25:846+02:00 139995317389056 I0135003A: User is running command. Command=Deleting snapshot; User=root; clientProfileID=FCEF6A6B-9135-28A0-0461-059A198BB1A8; clientSessionID=27DEB19E-5381-46CF-BE3B-BA1CE9BF7271
2018-06-01T12:52:25:861+02:00 139995317389056 I00490000: Remove snapshot (snapshot-80).
2018-06-01T12:52:25:488+02:00 139995317389056 I00530001: VMware_VDDK: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server esxi1core.telcosft.it failed: No address associated with hostname 
2018-06-01T12:52:25:548+02:00 139995317389056 I00530001: VMware_VDDK: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server esxi1core.telcosft.it failed: No address associated with hostname 
2018-06-01T12:52:25:642+02:00 139995317389056 I00530001: VMware_VDDK: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server esxi1core.telcosft.it failed: No address associated with hostname 
2018-06-01T12:52:25:678+02:00 139995317389056 I00530001: VMware_VDDK: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server esxi1core.telcosft.it failed: No address associated with hostname 
2018-06-01T12:52:25:680+02:00 139995317389056 I0135003B: Command has completed successfully. Command=Collecting virtual machine metadata; 
2018-06-01T12:52:29:370+02:00 139995317389056 E0095000D: Error 0x95000d: Failed to perform the requested operation.
| trace level: error
| channel: tol-activity#109A106C-42F2-4AEE-9290-811013AA6A33
| line: 0xd1ab7fa1e56ec835
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:1277
| function: OpenVm
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728003: Failed to prepare for backup.
| line: 0xf56319586dedc182
| file: e:/212/enterprise/migration/impl/computer_browser.cpp:113
| function: OpenDisks
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x53005e: Failed to open virtual disk file '[esxic_ssd_datastore1] core_paul_test/core_paul_test.vmdk'.
| line: 0xc61573f663f5d929
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:784
| function: Open
| $module: esx_srv_glxa64_10130
|
| error 0xd: You do not have access rights to this file
| line: 0xc61573f663f5d7fa
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:481
| function: Open
| $module: esx_srv_glxa64_10130
2018-06-01T12:52:29:422+02:00 139995317389056 E0135003D: Error 0x135003d: Command has failed. Command=Deleting snapshot; 
| trace level: error
| channel: tol-activity#109A106C-42F2-4AEE-9290-811013AA6A33
| line: 0x4a8728dc8a1c9583
| file: e:/212/enterprise/common/tol/gating_activity.cpp:221
| function: OnCompleted
| $module: service_process_glxa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:/212/enterprise/managers/gtob/util/impl/convert_batch_result.cpp:58
| function: ConvertBatchResult
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x10424
| line: 0xd1ab7fa1e56ec711
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:985
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x95000d: Failed to perform the requested operation.
| line: 0xd1ab7fa1e56ec835
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:1277
| function: OpenVm
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728003: Failed to prepare for backup.
| line: 0xf56319586dedc182
| file: e:/212/enterprise/migration/impl/computer_browser.cpp:113
| function: OpenDisks
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x53005e: Failed to open virtual disk file '[esxic_ssd_datastore1] core_paul_test/core_paul_test.vmdk'.
| line: 0xc61573f663f5d929
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:784
| function: Open
| $module: esx_srv_glxa64_10130
|
| error 0xd: You do not have access rights to this file
| line: 0xc61573f663f5d7fa
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:481
| function: Open
| $module: esx_srv_glxa64_10130
2018-06-01T12:52:29:899+02:00 140313162557184 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backing up
| trace level: error
| channel: tol-activity#1D9E3DBB-85B2-4CE5-8104-AA2CC19F1B3E
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_glxa64_10130
|
| error 0x72803b: Backup of virtual machines has failed.
| line: 0xc35c04057128feae
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:478
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x72804e: Not all virtual machines have been backed up.
| line: 0xc35c04057128fef1
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:545
| function: BackupMachines
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x72804d: Failed to back up virtual machine 'core_test'.
| line: 0xc35c04057128ff35
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:613
| function: BackupMachine
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728012: Failed to prepare for backup.
| line: 0x28314c961de7d6f8
| file: e:/212/enterprise/migration/impl/manager_vmbackup.cpp:2569
| function: Backup
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:/212/enterprise/managers/gtob/util/impl/convert_batch_result.cpp:58
| function: ConvertBatchResult
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x10424
| line: 0xd1ab7fa1e56ec711
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:985
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x95000d: Failed to perform the requested operation.
| line: 0xd1ab7fa1e56ec835
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:1277
| function: OpenVm
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728003: Failed to prepare for backup.
| line: 0xf56319586dedc182
| file: e:/212/enterprise/migration/impl/computer_browser.cpp:113
| function: OpenDisks
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x53005e: Failed to open virtual disk file '[esxic_ssd_datastore1] core_paul_test/core_paul_test.vmdk'.
| line: 0xc61573f663f5d929
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:784
| function: Open
| $module: esx_srv_glxa64_10130
|
| error 0xd: You do not have access rights to this file
| line: 0xc61573f663f5d7fa
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:481
| function: Open
| $module: esx_srv_glxa64_10130
2018-06-01T12:52:29:900+02:00 140313162557184 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backup workflow
| trace level: error
| channel: tol-activity#1D9E3DBB-85B2-4CE5-8104-AA2CC19F1B3E
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_bundle_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_bundle_glxa64_10130
|
| error 0x1490002: Step 'Backup' has failed.
| line: 0x8edc81ea38fabaa4
| file: e:/212/enterprise/managers/gtob/backupers/backup_command/impl/backup_workflow_command.cpp:664
| function: ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: mms_bundle_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_bundle_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_glxa64_10130
|
| error 0x72803b: Backup of virtual machines has failed.
| line: 0xc35c04057128feae
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:478
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x72804e: Not all virtual machines have been backed up.
| line: 0xc35c04057128fef1
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:545
| function: BackupMachines
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x72804d: Failed to back up virtual machine 'core_test'.
| line: 0xc35c04057128ff35
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:613
| function: BackupMachine
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728012: Failed to prepare for backup.
| line: 0x28314c961de7d6f8
| file: e:/212/enterprise/migration/impl/manager_vmbackup.cpp:2569
| function: Backup
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:/212/enterprise/managers/gtob/util/impl/convert_batch_result.cpp:58
| function: ConvertBatchResult
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x10424
| line: 0xd1ab7fa1e56ec711
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:985
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x95000d: Failed to perform the requested operation.
| line: 0xd1ab7fa1e56ec835
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:1277
| function: OpenVm
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728003: Failed to prepare for backup.
| line: 0xf56319586dedc182
| file: e:/212/enterprise/migration/impl/computer_browser.cpp:113
| function: OpenDisks
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x53005e: Failed to open virtual disk file '[esxic_ssd_datastore1] core_paul_test/core_paul_test.vmdk'.
| line: 0xc61573f663f5d929
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:784
| function: Open
| $module: esx_srv_glxa64_10130
|
| error 0xd: You do not have access rights to this file
| line: 0xc61573f663f5d7fa
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:481
| function: Open
| $module: esx_srv_glxa64_10130
2018-06-01T12:52:29:905+02:00 140313162557184 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'Backup all to network SMB'; 
| trace level: error
| channel: tol-activity#1D9E3DBB-85B2-4CE5-8104-AA2CC19F1B3E
| line: 0x4a8728dc8a1c9583
| file: e:/212/enterprise/common/tol/gating_activity.cpp:221
| function: OnCompleted
| $module: mms_bundle_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Backup all to network SMB'
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_bundle_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Backup all to network SMB'
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_bundle_glxa64_10130
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: e:/212/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp:218
| function: SafeExecute
| $module: mms_bundle_glxa64_10130
|
| error 0x1350035: 2 activities have not succeeded. One of them is displayed.
| line: 0x2e7e9e174f1fb719
| file: e:/212/enterprise/common/tol/replica/event_processor.cpp:110
| function: CreateCumulativeError
| FailCount: 0x2
| $module: mms_bundle_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_glxa64_10130
|
| error 0x72803b: Backup of virtual machines has failed.
| line: 0xc35c04057128feae
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:478
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x72804e: Not all virtual machines have been backed up.
| line: 0xc35c04057128fef1
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:545
| function: BackupMachines
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x72804d: Failed to back up virtual machine 'core_test'.
| line: 0xc35c04057128ff35
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:613
| function: BackupMachine
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728012: Failed to prepare for backup.
| line: 0x28314c961de7d6f8
| file: e:/212/enterprise/migration/impl/manager_vmbackup.cpp:2569
| function: Backup
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:/212/enterprise/managers/gtob/util/impl/convert_batch_result.cpp:58
| function: ConvertBatchResult
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x10424
| line: 0xd1ab7fa1e56ec711
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:985
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x95000d: Failed to perform the requested operation.
| line: 0xd1ab7fa1e56ec835
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:1277
| function: OpenVm
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728003: Failed to prepare for backup.
| line: 0xf56319586dedc182
| file: e:/212/enterprise/migration/impl/computer_browser.cpp:113
| function: OpenDisks
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x53005e: Failed to open virtual disk file '[esxic_ssd_datastore1] core_paul_test/core_paul_test.vmdk'.
| line: 0xc61573f663f5d929
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:784
| function: Open
| $module: esx_srv_glxa64_10130
|
| error 0xd: You do not have access rights to this file
| line: 0xc61573f663f5d7fa
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:481
| function: Open
| $module: esx_srv_glxa64_10130
2018-06-01T12:52:29:664+02:00 139995317389056 E0072804D: Error 0x72804d: Failed to back up virtual machine 'core_test'.
| trace level: error
| channel: tol-activity#528A5B16-733F-401D-A041-E372C175D47D
| line: 0xc35c04057128ff35
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:613
| function: BackupMachine
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728012: Failed to prepare for backup.
| line: 0x28314c961de7d6f8
| file: e:/212/enterprise/migration/impl/manager_vmbackup.cpp:2569
| function: Backup
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:/212/enterprise/managers/gtob/util/impl/convert_batch_result.cpp:58
| function: ConvertBatchResult
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x10424
| line: 0xd1ab7fa1e56ec711
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:985
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x95000d: Failed to perform the requested operation.
| line: 0xd1ab7fa1e56ec835
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:1277
| function: OpenVm
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728003: Failed to prepare for backup.
| line: 0xf56319586dedc182
| file: e:/212/enterprise/migration/impl/computer_browser.cpp:113
| function: OpenDisks
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x53005e: Failed to open virtual disk file '[esxic_ssd_datastore1] core_paul_test/core_paul_test.vmdk'.
| line: 0xc61573f663f5d929
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:784
| function: Open
| $module: esx_srv_glxa64_10130
|
| error 0xd: You do not have access rights to this file
| line: 0xc61573f663f5d7fa
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:481
| function: Open
| $module: esx_srv_glxa64_10130
2018-06-01T12:52:29:665+02:00 139995317389056 E0135003D: Error 0x135003d: Command has failed. Command=Backing up; 
| trace level: error
| channel: tol-activity#528A5B16-733F-401D-A041-E372C175D47D
| line: 0x4a8728dc8a1c9583
| file: e:/212/enterprise/common/tol/gating_activity.cpp:221
| function: OnCompleted
| $module: service_process_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_glxa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:/212/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_glxa64_10130
|
| error 0x72803b: Backup of virtual machines has failed.
| line: 0xc35c04057128feae
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:478
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x72804e: Not all virtual machines have been backed up.
| line: 0xc35c04057128fef1
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:545
| function: BackupMachines
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x72804d: Failed to back up virtual machine 'core_test'.
| line: 0xc35c04057128ff35
| file: e:/212/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/vm_instance_backuper.cpp:613
| function: BackupMachine
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728012: Failed to prepare for backup.
| line: 0x28314c961de7d6f8
| file: e:/212/enterprise/migration/impl/manager_vmbackup.cpp:2569
| function: Backup
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:/212/enterprise/managers/gtob/util/impl/convert_batch_result.cpp:58
| function: ConvertBatchResult
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x10424
| line: 0xd1ab7fa1e56ec711
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:985
| function: Execute
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x95000d: Failed to perform the requested operation.
| line: 0xd1ab7fa1e56ec835
| file: e:/212/enterprise/disk_manager/daapi1/virt_op.cpp:1277
| function: OpenVm
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x728003: Failed to prepare for backup.
| line: 0xf56319586dedc182
| file: e:/212/enterprise/migration/impl/computer_browser.cpp:113
| function: OpenDisks
| $module: disk_bundle_tape_off_glxa64_10130
|
| error 0x53005e: Failed to open virtual disk file '[esxic_ssd_datastore1] core_paul_test/core_paul_test.vmdk'.
| line: 0xc61573f663f5d929
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:784
| function: Open
| $module: esx_srv_glxa64_10130
|
| error 0xd: You do not have access rights to this file
| line: 0xc61573f663f5d7fa
| file: e:/212/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:481
| function: Open
| $module: esx_srv_glxa64_10130
 

 

Fri, 06/01/2018 - 11:04
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Daniel,

The root cause is shown in the following message:

2018-06-01T12:52:25:548+02:00 139995317389056 I00530001: VMware_VDDK: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server esxi1core.telcosft.it failed: No address associated with hostname 

This means that the DNS settings on appliance which tries to perform the backup task are not valid and cannot resolve the ESXi host name (esxi1core.telcosft.it) to IP address which therefore causes inability to connect and read the VM data. You should configure DNS settings in appliance console:

DNSappliance.PNG

To confirm that name resolution works you can switch to command line shell via Ctrl+Shift+F2 from appliance GUI interface and run "ping" command (switch back to GUI via Alt+F1).

Thank you.

Fri, 06/01/2018 - 13:15
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.