Acronis Backup 12.5 Licence

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Our environment has two ESXi hosts (VMWare 5.5) with vCenter loaded on one of the ESXi host.

We have successfully deployed two Acronis ESXi Appliance on the each host. For now we have only one 12.5 Standard Virtual Host licence. When we want to perform the backup on VMs that are running on host where the license has been assigned we still get this warning "A licencse is required. One or more machines are not assigned a licence". VMware Virtual Appliance Agent is succesfuly conected to vCenter and to Acronis Backup management server.  We are not sure which step of configuration we are missing. Please help!

Br,

Miro

Attachment Size
all_machines.PNG 270.94 KB
backup.PNG 79.89 KB
Licence.PNG 24.91 KB
Mon, 10/16/2017 - 14:31
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Posts: 22
Comments: 3800

Hi Miro,

If your ESXi hosts are united in a vSphere Cluster then it's expected behavior: when backing up VMs from a vSphere cluster, license is required for all hosts in this cluster (in your case it would be 2). This license check is done intentionally to properly support VM migration events and enable backup on the target host after migration.

If you want to backup VMs from only 1 host within vSphere cluster, then you should connect the appliance (Agent for VMware) to the ESXi host directly (re-deploy and specify the ESXi host IP address), instead of connecting them through vCenter. In this case there will be no notion about the vSphere cluster, so license will be required for 1 host only.

Thank you.

Mon, 10/16/2017 - 14:41
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 4

Ok. We understand that we need two licence, but for now we have only one and we just wanted to check how it is working. Thanks to your answer we understand why it does not work on this way. 

Thank you,

Miro

Mon, 10/16/2017 - 15:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hi Vasily,

I did everything as you said to me. I don't have problem with licence any more. But now i get this error. If you can check the attachement please. Thank you!

BR,

Miro

Attachment Size
427663-139002.txt 9.01 KB
Tue, 10/17/2017 - 10:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 4

2017-10-17T11:48:38:610+01:00 140260639950592 I0135003A: User is running command. Command=Backup plan 'Entire machine to VMManagement: E:\'; User=VMMANAGEMENT\Administrator; clientProfileID=21656018-DB89-2250-1767-427CB04CF581; clientSessionID=7F8DC84E-4977-4611-BD5C-D3ADEB86B134
2017-10-17T11:48:38:835+01:00 140260639950592 W009A0005: Error 0x9a0005: GetFileInfo call of FileManager failed.
| trace level: warning
| channel: tol-activity#3BDD38D4-BC73-4B8F-8109-E9225E8A8AFA
| line: 0x9a79f20828bcb25
| file: k:/15/enterprise/mms/managers/location/impl/manager.cpp:949
| function: FindLocation
| IsReturnCode: 0x1
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x9a0005: GetFileInfo call of FileManager failed.
| line: 0x9a79f20828bcc85
| file: k:/15/enterprise/mms/managers/location/impl/manager.cpp:1301
| function: FillLocationInfoByFileManager
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x920107: Failed to retrieve information about file 'E:/'.
| line: 0x4d7f75fcde07d669
| file: k:/15/enterprise/file_manager/file_manager_impl.cpp:335
| function: GetFileInfo
| path: E:/
| $module: mms_bundle_glxa64_7970
|
| error 0x40007: Error occurred while opening the file.
| line: 0xbe655347a99bc282
| file: k:/15/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:507
| function: OpenDir
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x4000e: E:/
| line: 0xbe655347a99bc1d7
| file: k:/15/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:336
| function: GetOSPathImpl
| $module: disk_bundle_tape_off_glxa64_7970
2017-10-17T11:48:38:895+01:00 140260639950592 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'Entire machine to VMManagement: E:\'; 
| trace level: error
| channel: tol-activity#3BDD38D4-BC73-4B8F-8109-E9225E8A8AFA
| line: 0x4a8728dc8a1c95a1
| file: k:/15/enterprise/common/tol/gating_activity.cpp:251
| function: OnCompleted
| $module: mms_bundle_glxa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Entire machine to VMManagement: E:\'
| line: 0x8d165e86fb81959b
| file: k:/15/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_bundle_glxa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Entire machine to VMManagement: E:\'
| line: 0x8d165e86fb81959b
| file: k:/15/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_glxa64_7970
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: k:/15/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp:218
| function: SafeExecute
| $module: agent_protection_addon_glxa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb81959b
| file: k:/15/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: mms_bundle_glxa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb81959b
| file: k:/15/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: gtob_ensure_backup_invariants_command_addon_glxa64_7970
|
| error 0x1330021: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
| line: 0x5d2a9295cc9442e7
| file: k:/15/enterprise/managers/gtob/backupers/ensure_backup_invariants_command/impl/command.cpp:145
| function: SafeExecute
| $module: gtob_ensure_backup_invariants_command_addon_glxa64_7970
|
| error 0x9a000d: The vault is unavailable.
| line: 0x9a79f20828bca6d
| file: k:/15/enterprise/mms/managers/location/impl/manager.cpp:765
| function: AddLocation
| IsReturnCode: 0x1
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x9a000d: The vault is unavailable.
| line: 0x90bbca5eaf5c5c88
| file: k:/15/enterprise/mms/managers/location/impl/availability_checker.cpp:140
| function: CheckAvailability
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x40007: Error occurred while opening the file.
| line: 0xbe655347a99bc282
| file: k:/15/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:507
| function: OpenDir
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x4000e: E:/
| line: 0xbe655347a99bc1d7
| file: k:/15/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:336
| function: GetOSPathImpl
| $module: disk_bundle_tape_off_glxa64_7970
 

Tue, 10/17/2017 - 10:21
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi,

According to the error you've specified folder E: as destination for backup - this folder is tried to be accessed from the backup agent side which will be local folder on appliance, which cannot be used (unless you use a "Locally attached storage"). I assume that's not the actual destination which you want to use and instead you want to save backup to E: folder on some other machine (on Acronis Management Server for example) - you should share this folder and access it as network share location in backup plan configuration, e.g. backup to \\server\share rather than to E:\ folder.

Thank you.

Tue, 10/17/2017 - 11:27
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.