Acronis Backup 12.5 poor preformance on PC's

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a.kaczmarek@jaxon.pl
Beginner
Posts: 1
Comments: 1

Hi.

After upgrading from version 11.5 to 11.7 and next to 12.5 iv got problems with preformance on PC's when backup plan is on. PC's got Eset Endpoint Sec with latest updates connected to ESET Administrarion Server "ERA" and Acronis Backup Agents on PC. When BP starts HDD usage is going to 100%. When I look into system monitor i see acrosni service and eset service make my PC hard to work. In Eset politics iv got exclusion for entire Acronis Folders (Program Files\Acronis, Program Files (x86)\Acronis, Program Data\Acronis), ports listed in Acronis Solution, services from Acronis, HIPS. Thoes settings dont work in my enviroment. ESET need to scan in real time files. When I deselect in real time local disk's preformance is good, but i cant deselect this option if I will do that then I dont have security in ESET. So this option needs to be selected. My next step is to uninstall ESET Endpoint Sec and Administration Service (ERA) from PC's and install in default configuration to test it. On one test in diffrent enviroment - Eset Endpoint Sec, imported settings/politics from Eset Endpoint in working enviroment, there is no ERA server and preformance on HDD is good I can work in diffrent programs - got SSD disk on my PC, but on working PC there are normal 7200rpm disks.

I cant find any solution to my problems on web so i decided to write on Acronis forum, maybe someone got same problem.

Thanks.

Mon, 11/13/2017 - 12:58
0 Users found this helpful
a.kaczmarek@jaxon.pl
Beginner
Posts: 1
Comments: 1

Just tested in diffrent options and no clue why thia works bad. Eset works god in time to time with acronis. But acronis service process has high disk usage in system monitor. When i run backup plan and run other programs like outlook that process runs like hell on dism usage. Iven when im unsitalling eset and run backup plan this service has high usege on disk. Ive tested on pc with SSD and everything is ok. Im thinking to go back to 11.5 or 11.7 verasion. Any addvice what to change on 12.5 veraion to run normally?

Tue, 11/14/2017 - 19:48
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Posts: 250
Comments: 7092

Hi,

I'd start with checking Windows event logs and the log files of the service process (see Acronis Backup 12.5 logs locations for more information). Are there any error messages related to the disk/VSS/access to the source or target location? 

Wed, 11/29/2017 - 16:56
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