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Acronis Backup only lets you view file contents one time

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So this is a really odd issue. If you view an acronis backup file with windows file explorer, the first time it works just fine.  But if you close out file explorer and then re-open it and try again to open that backup file and view its contents well it doesn't work.  We have duplicated this on numerous machines in our enviroment. (windows 10, server 2016) and all have the same issue with all of the backup files we have. First time you view it in windows file explorer it works just fine and as long as you don't close file explorer now problems. But close it and re-open it and you can't view the file contents anymore.

We did discover that if you restart windows explorer that fixes it for that one time. 

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Posts: 22
Comments: 3800

Hi,

I was able to reproduce the problem in our lab and reported it to our QA team - it appears to be specific to Windows 10/2016 + .tibx backup format combination. We will plan fixing this problem in one of the nearest updates.

(Edit: internal bug ID for reference: ABR-180392)

Thank you.