Acronis SFTP issue - cannot rename file

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 22
Comments: 79

Acronis seems to have an issue with SFTP as storage - it shows that the file x cannot be renamed.

Access works (the temp file is also generated on the SFTP server) - a test with SFTP client also works. Access method is via User + passwd.

XML File content looks OK.

 

Generating SFTP logfile according to https://kb.acronis.com/content/44576 does not work. (no logs generated)

Version:

Acronis Backup 12.5 Build: 11010

SFTP Server: Windows 10 with OpenSSH feature enabled.

 

Error code: 207
Module: 161
LineInfo: 0x0B320396ADFE3C18
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vs_11010"}
Message: Erstellen eines Archivs im Speicherort 'sftp://192.168.1.110/E:/Backup/StorageNode/' ist fehlgeschlagen.
------------------------
Error code: 26
Module: 161
LineInfo: 0xA0F87A51D6F9CECC
Fields: {"$module":"disk_bundle_vs_11010"}
Message: Speichern der Archiv-Metainfo fehlgeschlagen. Sie entweder keinen Schreibzugriff auf den Ordner oder er ist im Augenblick nicht verfügbar.
------------------------
Error code: 8
Module: 523
LineInfo: 0x93DDF24CF210E756
Fields: {"$module":"disk_bundle_vs_11010"}
Message: Umbenennen der Datei '.tmp.71BF8181-F2DF-4DD4-AE5E-ED6003CB0E9A.Buero.research.ok-edv.de-C0A2B808-BC4E-4652-8666-0FBE10B52C50-9FEE844B-F1FA-46E1-8173-C125824422A2A.xml' nach 'Buero.research.ok-edv.de-C0A2B808-BC4E-4652-8666-0FBE10B52C50-9FEE844B-F1FA-46E1-8173-C125824422A2A.xml' fehlgeschlagen.

Tue, 03/19/2019 - 05:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 22
Comments: 79

today the sftp log was there it shows

->  PSize 143 SSH_FXP_OPEN File /E:/Backup/StorageNode/Buero.research.ok-edv.de-C0A2B808-BC4E-4652-8666-0FBE10B52C50-9FEE844B-F1FA-46E1-8173-C125824422A2A.xml
<-  PSize 29 SSH_FXP_STATUS  Err 2 No such file
->  PSize 189 SSH_FXP_OPEN File /E:/Backup/StorageNode/.tmp.71BF8181-F2DF-4DD4-AE5E-ED6003CB0E9A.Buero.research.ok-edv.de-C0A2B808-BC4E-4652-8666-0FBE10B52C50-9FEE844B-F1FA-46E1-8173-C125824422A2A.xml
<-  PSize 13 SSH_FXP_HANDLE Handle 0000
->  PSize 29 SSH_FXP_WRITE Handle 0000 Offset  Size 3
...
<-  PSize 24 SSH_FXP_STATUS  Err 0 Success
<-  PSize 24 SSH_FXP_STATUS  Err 0 Success
->  PSize 135 SSH_FXP_LSTAT File /E:/Backup/StorageNode/Buero.research.ok-edv.de-C0A2B808-BC4E-4652-8666-0FBE10B52C50-9FEE844B-F1FA-46E1-8173-C125824422A2A.xml Flags ---
<-  PSize 29 SSH_FXP_STATUS  Err 2 No such file
->  PSize 307 SSH_FXP_RENAME f1 /E:/Backup/StorageNode/.tmp.71BF8181-F2DF-4DD4-AE5E-ED6003CB0E9A.Buero.research.ok-edv.de-C0A2B808-BC4E-4652-8666-0FBE10B52C50-9FEE844B-F1FA-46E1-8173-C125824422A2A.xml
<-  PSize 24 SSH_FXP_STATUS  Err 4 Failure

but the file is present on server and you can see above that the file was opened and writable via Acronis.

Tue, 03/19/2019 - 18:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Endurance,

please check whether the user account you run this backup plan from has modify rights.

If you experience issues with generating SFTP logs, please collect Acronis System Information from the machine where this problem occurs and share it with Acronis Support Team.

Wed, 03/20/2019 - 07:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 22
Comments: 79

Hi Maria, don't get the point regarding user account running the backup plan from. For the SFTP connection a completely different user is used (also asked to enter the credential while creating the location for the backup plan).

E.g. Acronis Managementserver and Machine executing are in a windows domain. The SFTP server is outside not management via the domain so using a local user on the SFTP server. As described the creation of the temp file works (including adding content to it). The rename fails via Acronis (tested it sucessfully via ssh commandline). 

Wed, 03/20/2019 - 08:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello,

For the SFTP connection a completely different user is used (also asked to enter the credential while creating the location for the backup plan).

Please check whether this user has enough rights to modify files in the backup location

Fri, 03/22/2019 - 08:10
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.